Jarrod Duncan
Indianapolis,IN
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assist senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Innovative professional skilled at delivering professionalism in every work exchange. Well-versed in interpreting and organizing complex projects and highly educated in accepted business principles. Hardworking Train Conductor offering 2 years of related experience and strong desire to make positive impact on business operations through skilled service and knowledgeable leadership. Talented communicator, organizer and problem-solver. Desiring fast-paced position at CSX. Background includes handling freight needs. Proficient in routine procedures, customer service needs and emergency response. Well-versed in inspecting switches, performing yard movements and diagnosing minor equipment issues.
Overview
21
21
years of professional experience
Work History
Freight Conductor
CSX Transportaion
Avon, IN
07.2022 - Current
- Ensured compliance with federal regulations by staying up-to-date on industry changes and implementing necessary adjustments.
- Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
- Negotiated and directed train and rail cars movement.
- Conferred with engineers regarding train routes, timetables and cargoes and discussed alternative routes in response to rail defects or obstructions.
- Performed daily inspections on switches.
- Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
- Streamlined communication between train crews and dispatchers, resulting in more efficient operations.
- Established clear communication channels among crew members during high-stress situations which ensured smooth operations.
- Cut, switched and supervised loading and unloading of railcars.
Outbound Sales Agent
ADT Security
06.2020 - 07.2022
- Conducted 300 outbound phone calls daily to reach potential clients and market residential and small business security products and services.
- Represented company professionally in all situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Improved operations through consistent hard work and dedication.
Inbound Sales Agent
Defenders
04.2020 - 06.2020
- Generated new and repeat sales by offering timely product, service and technical information.
- Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
- Delivered scripted sales talks to customers reached via automatic dialing systems.
- Set up appointments with interested customers according to schedule availability.
Assistant Manager
Walmart
09.2019 - 04.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Trained 40 team members in successful strategies to meet operational and sales targets
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
Field Project Supervisor
Walmart
11.2016 - 09.2019
- Assessed projects to determine project specification compliance, as well as conformance company's high quality standards
- Interacted with business executives to identify requirements and created project scopes to help meet objectives
- Promoted project success and team member safety by coordinating proactive and thorough training programs
- Drove operational improvements which resulted in savings and improved profit margins in 37 stores nationwide
CAP Supervisor
Walmart
02.2015 - 11.2016
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Supervised 22 inventory control personnel to support correct goods management and achievement of performance goals.
- Performed freight processing functions, assisting associates with irregularities in grocery and general merchandise freight.
Field Technician II
Dish Network
05.2012 - 12.2014
- Managed repair documentation while troubleshooting for satellite devices
- Calibrated new and existing equipment for optimal performance
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
- Enacted successful repairs by applying technical skills and operations knowledge
- Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components
- Improved customer service ratings by resolving technical, on-site and operator issues quickly and accurately
Sergeant E-5
US Army
05.2003 - 10.2011
- Briefed Commanding Officer on readiness, equipment status and enemy locations on a day by day basis to enable sound decision making
- Responded to emergencies with speed, efficiency and knowledgeable assistance
- Supervised more than $2.4 million in high-value equipment, maintaining zero loss record over 6 years
- Patrolled designated coverage areas and evaluated terrain for defensive use
- Trained over 600 multinational partners, contractors and foreign nationals on Infantry tactics and standard operating procedures to develop war-fighting and defense capabilities
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as tactical gear for battle scenarios
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Education
Some College (No Degree) - Information Technology
Southern New Hampshire University
Hooksett, NH2022
Associate of Science - Criminal Justice
Bethel University
Mckenzie, TN08.2017
GED -
Beech Grove Sr High School
Beech Grove, IN02.2003
Skills
- Employee performance evaluations
- Issue resolution
- Project Management
- Training
- Data collection and analysis
- Contract Management
- Issue Analysis
- Customer Interaction
- Blueprints and Schematics
- Assembly and Production
- Design principles
- Mechanical Knowledge
- Security awareness
- Switching Operations
- Freight classification
- Setting tempos
- Emergency Response Procedures
- Train Assembling
- Train Yard Management
- Railroad Safety Regulations
- Load Distribution Analysis
- Equipment Troubleshooting
- Dispatch Communication
- Hazardous Materials Handling
Timeline
Freight Conductor
CSX Transportaion
07.2022 - Current
Outbound Sales Agent
ADT Security
06.2020 - 07.2022
Inbound Sales Agent
Defenders
04.2020 - 06.2020
Assistant Manager
Walmart
09.2019 - 04.2020
Field Project Supervisor
Walmart
11.2016 - 09.2019
CAP Supervisor
Walmart
02.2015 - 11.2016
Field Technician II
Dish Network
05.2012 - 12.2014
Sergeant E-5
US Army
05.2003 - 10.2011
Some College (No Degree) - Information Technology
Southern New Hampshire University
Associate of Science - Criminal Justice
Bethel University
GED -
Beech Grove Sr High School