Jarrod Eikenberg

Collaborated with other departments to align training programs with organizational goals and objectives.

• Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
• Organized and edited training manuals, multimedia visual aids, and other educational
• Managed new employee orientation training process.
• Conducted training courses and prepared videos for long-term use.
• Selected and assigned instructors to conduct specific training programs.

• Became first Certified Behind the Wheel instructor since 2018
• Became the first Certified Full-time instructor since 2018
• Assisted safety manager in building the training department from the ground up
• Schedule and manage all annual ride evaluations, 30 60 90-day evaluations and wheelchair evaluations
• Ensure revenue instructors maintain schedules with participants
• Ensure revenue instructors maintain proper training procedures
• Perform all btw training
• Assist in classroom training
• Manage all time sheets and ensure they are sent to proper recipients daily
• Perform retraining for accidents, procedural retraining and LOA retraining as per the required procedures
• Ensure training books and papers are properly filled in per company policy

• Have trained over 50 participants as a revenue instructor
• Managed and built all revenue schedules for all new participants
• Promoted a positive learning environment by establishing clear expectations and maintaining proper training procedures per company standards
• Managed all paperwork required and ensured it was filled in and filled properly
• Was the only revenue instructor for 6 months and continued to manage and ensure all proper training and paperwork was performed per company policies

• Ensure safe bus operations, reducing incidents and enhancing passenger satisfaction
• Maintain punctual schedules, boosting service reliability and customer experience
• Communicate clearly with passengers, improving service quality and satisfaction
• Adapt to changing routes, increasing operational efficiency and service consistency
• Operated commercial passenger vehicles with exceptional safety record, ensuring timely arrivals and maintaining detailed route logs and schedules
• Monitored vehicle systems and performed pre-trip inspections, documenting maintenance needs while adhering to DOT regulations
• Assisted diverse passengers with boarding, provided route information, and resolved transit queries while maintaining professional demeanor
• Analyzed traffic patterns and weather conditions to optimize routes, ensuring passenger safety and schedule adherence
• Coordinated with dispatch team to manage route adjustments and emergency situations, maintaining clear communication channels
• Implemented real-time route optimization strategies to enhance service reliability and passenger experience while maintaining strict adherence to safety protocols

• Performed comprehensive vehicle diagnostics and repairs, maintaining high service standards while reducing repair turnaround time through systematic troubleshooting
• Conducted thorough mechanical inspections and maintenance procedures, documenting all findings and repairs in detail for accurate service records
• Implemented systematic diagnostic protocols for complex vehicle issues, streamlining repair processes and minimizing vehicle downtime through efficient troubleshooting methods
• Performed comprehensive vehicle maintenance, specializing in oil changes, tire rotations, and fluid level monitoring while maintaining strict safety protocols
• Diagnosed and documented vehicle maintenance needs through systematic inspections, ensuring accurate service recommendations for optimal vehicle performance
• Streamlined maintenance processes to reduce service completion times while maintaining superior quality standards and customer satisfaction
• Coordinated with service advisors and technicians to deliver efficient maintenance solutions, enhancing workflow and customer experience
• Implemented improved tracking system for maintenance schedules, reducing service delays and optimizing appointment management
• Promoted to technician in 2017
• Became lead Lube Tech in 2016
• Trained over 15 Lube Techs in the proper procedures outlined by Kia
• Implemented any new and improved safety and training procedures
• Maintained all certifications by utilizing provided training course through Kia

• Led daily operations and staff of 12, optimized scheduling processes, and implemented new training protocols that enhanced service delivery
• Managed inventory control systems, reduced waste, and maintained compliance with safety regulations while supervising shift operations
• Developed and implemented new service procedures that improved customer satisfaction and operational efficiency
• Fostered positive team environment, resolved conflicts effectively, and ensured high standards of customer service through leadership
• Streamlined operational workflows through data-driven scheduling adjustments, optimizing staff utilization and reducing service bottlenecks
• Implemented cost-control measures in inventory management, resulting in substantial waste reduction while maintaining service quality standards
• Became Assistant Manager in 2014
• Trained Over 10 Employees
• Implemented new and improved safety and training procedures as per Grease Monkey
• Assured the proper training of new employees
• Practiced and maintained training and proper procedures as approved through Grease Monkey
• Maintained all safety and training through monthly and weekly meetings
• I maintained my certifications and training through Grease Monkey and utilized provided training courses