Jarrod Guinn
Honolulu
Summary
Adaptable and dependable individual who achieves success in managing multiple projects by using time management skills and fostering a culture of team work. Willingness to take on added responsibilities to meet company goals and enhance guest engagement.
Overview
7
7
years of professional experience
Work History
Learning Coach
The Ritz-Carlton Hotel Company
10.2023 - Current
- Supervised a diverse team of employees, fostering a culture of teamwork, communication, and mutual support among staff members.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Developed staff training programs that resulted in improved team performance and higher guest satisfaction ratings.
Customer Sales and Service Expert
24 Hour Fitness
06.2017 - 06.2021
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Developed strong relationships with clients, fostering loyalty and repeat business for the company.
- Delivered excellent customer service by actively listening to concerns, empathizing with their situation, and offering practical solutions promptly.
Key Holder Leader
Sugarfina
02.2017 - 03.2019
- Boosted customer satisfaction through exceptional service, attentive listening, and efficient problem resolution.
- Developed strong relationships with customers, fostering loyalty and repeat business for the store.
- Trained new hires on company policies, procedures, and best practices in sales techniques and customer service.
Education
Bachelor of Liberal Arts - Liberal Arts And General Studies
Kapiolani Community College/University of HI Community Colleges
Honolulu, HISkills
- Project Management
- Peer Coaching
- Collaborative Learning
- Time Management
- Adaptability
- Active Listening
Accomplishments
Nominated 2022 Five-Star Employee of the year for Quarter 4. Winner of 2023 Quarter 3 Five-Star Employee of the year. Completed 2023 Learning Coach Program. succesfuly on-boarded 5 new employees with-in 1 years.
Timeline
Learning Coach
The Ritz-Carlton Hotel Company
10.2023 - Current
Customer Sales and Service Expert
24 Hour Fitness
06.2017 - 06.2021
Key Holder Leader
Sugarfina
02.2017 - 03.2019
Bachelor of Liberal Arts - Liberal Arts And General Studies
Kapiolani Community College/University of HI Community Colleges
Similar Profiles
Olivier BoukliOlivier Boukli
Club Lounge Concierge at Ritz-Carlton Hotel CompanyClub Lounge Concierge at Ritz-Carlton Hotel Company
Tara OzaetaTara Ozaeta
Overnight Guest Services Agent at The Ritz-Carlton Hotel CompanyOvernight Guest Services Agent at The Ritz-Carlton Hotel Company
Edert Anota CamachoEdert Anota Camacho
Laundry Attendant at The Ritz-Carlton Hotel CompanyLaundry Attendant at The Ritz-Carlton Hotel Company
Christina ThomsonChristina Thomson
Meetings and Special Events Assistant Manager at The Ritz-Carlton Hotel CompanyMeetings and Special Events Assistant Manager at The Ritz-Carlton Hotel Company
Laurence LobetosLaurence Lobetos
Floor Staff Member at Regal CinemasFloor Staff Member at Regal Cinemas