JARROD HENDERSON
Information Technology Supervisor
Jackson
Summary
Experienced with managing IT operations and leading technical teams to ensure seamless system performance. Utilizes strategic planning to enhance infrastructure and streamline processes. Strong understanding of cybersecurity measures and network administration.
Overview
6
6
years of professional experience
Work History
Information Technology Supervisor
Georgia Public Safety Training Center
06.2024 - Current
- Promoted a culture of cybersecurity awareness among employees through regular workshops and training sessions.
- Modernized legacy systems using cloud-based services, increasing scalability and flexibility across all business functions.
- Reduced downtime for critical systems by creating and maintaining comprehensive disaster recovery plans.
- Championed collaboration between departments, fostering increased interdepartmental communication regarding IT initiatives and goals.
- Managed a diverse team of IT professionals, fostering an environment of continuous learning and innovation.
- Ensured adherence to industry best practices by conducting regular audits of IT systems and processes.
- Enhanced team productivity by providing regular training sessions on the latest technologies.
- Collaborated with cross-functional teams to develop robust IT infrastructure, supporting company growth.
- Mentored junior team members, assisting their professional development within the field of information technology management.
- Implemented proactive monitoring tools to identify potential issues before they escalated into major problems.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
Systems Analyst 2
Georgia Public Safety Training Center
01.2021 - 06.2024
- Extensive experience with installing, monitoring, maintaining and upgrading servers to include physical and virtual servers
- Monitoring and maintaining the firewalls and patch management systems and conduct scheduled assessments of these systems
- Responsible for securing, setting up and monitoring the Cortex XDR solution for endpoint detection and response
- Assist with end user issues and support tickets within the Jira ticketing system
- Extensive knowledge of the Google workspace environment
- Reviewing the cybersecurity and disaster recovery plans to ensure they follow the best practices as new technologies emerge
- Monitor and maintain the Veeam and Rapid Recovery backup solutions
- Mentoring colleagues by providing guidance to enhance their skills and productivity
- Install and configure Avigilon Cameras throughout the campus
- Install and configure network switches and access points
Information Technology Analyst
Diversified Technologies
01.2020 - 01.2021
- Setup and maintained the server
- Testing all equipment for logic and accuracy
- Assist end users
- Securing all data for reporting purposes
Education
B.S. - Information Technology, Cyber Security
Grand Canyon University
01.2023
A.S. - Information Technology
Georgia Military College
05.2017
Skills
Strong verbal communication
IT asset management
IT procurement
Help desk support
Information security
Network administration
Mobile device management
Disaster recovery
Virtualization technologies
Cybersecurity expertise
Client support
Team leadership
Effective communication
Firewall configuration expertise
Server maintenance expertise
Networking
Timeline
Information Technology Supervisor
Georgia Public Safety Training Center
06.2024 - Current
Systems Analyst 2
Georgia Public Safety Training Center
01.2021 - 06.2024
Information Technology Analyst
Diversified Technologies
01.2020 - 01.2021
A.S. - Information Technology
Georgia Military College
B.S. - Information Technology, Cyber Security
Grand Canyon University
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