Jarrod Iron Shield
Fort Yates
Summary
Dynamic and dedicated professional with experience as a Teacher Aide at Standing Rock Sioux Tribe, excelling in student assessments and classroom support. Proven ability to foster positive relationships and enhance learning through effective communication and organization. Committed to optimizing student success and safety in fast-paced educational environments.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Teacher Aide
Standing Rock Sioux Tribe
12.2021 - Current
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Completed daily reports on attendance and disciplinary performance.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Developed materials for classroom teachers to support instruction, lab work or in-class activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
Eligibility Worker
Sioux County Social Services
01.2020 - 11.2021
- Managed processing of financial assistance and food stamp benefits applications.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Processed and certified documents for accuracy and compliance with government regulations.
- Established databases to track, analyze and automate eligibility application processes.
- Resolved discrepancies with client applications to verify eligibility.
Customer Service Representative
Prairie Knights Casino & Resort
06.2018 - 12.2019
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and backed up other customer service managers.
- Identified and resolved discrepancies and errors in customer accounts.
Warehouse Associate
Walmart
11.2017 - 04.2018
- Consistently lifted materials weighing as much as 50 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Hotel Front Desk Clerk
Prairie Knights Casino & Resort
08.2015 - 09.2017
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Science - Criminal Justice
Sitting Bull College
Fort Yates, ND05-2015
Skills
- Student assessments
- Classroom support
- Student safety
- Classroom supply management
- Positive attitude
- Effective communication
- Relationship building
- Organization and prioritization
- Classroom management
- Verbal and written communication
- Reading and writing support
- Computer skills
Timeline
Teacher Aide
Standing Rock Sioux Tribe
12.2021 - Current
Eligibility Worker
Sioux County Social Services
01.2020 - 11.2021
Customer Service Representative
Prairie Knights Casino & Resort
06.2018 - 12.2019
Warehouse Associate
Walmart
11.2017 - 04.2018
Hotel Front Desk Clerk
Prairie Knights Casino & Resort
08.2015 - 09.2017
Associate of Science - Criminal Justice
Sitting Bull College