Jarrod Nichols
Osgood,IN
Summary
Versatile and results-driven professional with extensive experience in emergency and technical support roles, notably as a Combat Medic with the Indiana Army National Guard. Excelled in high-pressure environments, demonstrating exceptional triage skills and IT support proficiency. Skilled in hardware repair and crisis management, adept at fostering interdepartmental collaboration to achieve optimal outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Combat Medic (68W)
Indiana Army National Guard
07.2017 - Current
- Developed and deployed triage skills and delivered optimal emergency care in combat environments.
- Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
- Demonstrated knowledge of pharmacological agents and safely administered medications in stressful field settings.
- Acted as team leader and took responsibility for scene and unit management to maximize integrated support of patients.
Help Desk Technician
Total Tech Connection
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Help Desk Technician
Bell Techlogix
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
EMT-Basic
Ripley County
03.2019 - 06.2023
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Police Officer
Aurora Police Department
06.2023 - 02.2024
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Answered emergency calls for help from citizens and business owners.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Apprehended offenders and conducted interviews and interrogations.
Food Service Worker
Skyline Chili
11.2015 - 04.2023
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Education
Associate of Applied Science - Cyber Security
Ivy Tech Community College of Indiana
Columbus, IN08.2020
Skills
- Support Ticket System Management
- System Administration
- Remote Support
- Hardware Repair
- Technical Documentation
- Security Protocols
- Software Installation
- Medical Documentation
- Critical Thinking
- Analytical Thinking
- Time Management
- Task Prioritization
Certification
A+ Certification- Expired
Security+ Certification - Expired
- Licensed NREMT - 2018 to Current
Timeline
Police Officer
Aurora Police Department
06.2023 - 02.2024
EMT-Basic
Ripley County
03.2019 - 06.2023
Combat Medic (68W)
Indiana Army National Guard
07.2017 - Current
Food Service Worker
Skyline Chili
11.2015 - 04.2023
Help Desk Technician
Total Tech Connection
Help Desk Technician
Bell Techlogix
Associate of Applied Science - Cyber Security
Ivy Tech Community College of Indiana
A+ Certification- Expired
Security+ Certification - Expired
- Licensed NREMT - 2018 to Current
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