Jarrod Norcross
Colorado Springs,CO
Summary
Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shop Supervisor
Milicia Marine
Fountain, CO
03.2023 - Current
- Provided customer service to ensure customer satisfaction with products and services.
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Resolved customer complaints in a timely manner.
- Trained new employees in safety procedures and use of equipment.
- Performed quality control checks on all incoming and outgoing goods.
Transmission Rebuilder
B&M Transmission
05.2015 - 01.2023
- Test drove vehicles to determine problems
- Assessed vehicle maintenance status and completed needed service.
- Communicated issues to supervisor and helped develop solutions.
- Read and followed technical documentation to complete accurate repairs.
- Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
Parts Salesman
World Auto Parts
04.2014 - 03.2015
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts for customers and repair shops
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
Press Operator
Tsubaki Chain
01.2013 - 02.2014
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Reviewed completed orders for quality and accuracy.
- Performed regular maintenance on press machinery to optimize performance.
- Promptly removed completed loads from press.
- Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
- Troubleshot press malfunctions and performed necessary repairs to restore functionality.
Education
GED -
Palmer High School
Colorado Springs, CO01.2011
Skills
- Transmission Service
- Maintaining Clean Work Areas
- Lockout and Tagout Procedures
- Manufacturer Specifications
- Time Management
- Automatic Transmissions
- Complex Problem-Solving
- Inspect Vehicles
- Rebuild Faulty Parts
- Complete Work Orders
- Parts Repair and Refurbishment
- Transmission Repair and Rebuilding
- Employee Scheduling
- Merchandise Display
- Maintenance Scheduling
- Employee Management
- Invoicing
- POS Systems
Certification
Notary Public
Timeline
Shop Supervisor
Milicia Marine
03.2023 - Current
Transmission Rebuilder
B&M Transmission
05.2015 - 01.2023
Parts Salesman
World Auto Parts
04.2014 - 03.2015
Press Operator
Tsubaki Chain
01.2013 - 02.2014
GED -
Palmer High School
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