Jarrod Patton
Glenn Heights,US
Summary
Dynamic Director of Operations with over 20 years of experience in the transportation industry. Proven expertise in developing comprehensive training programs and managing substantial budgets, ensuring compliance with state and federal regulations. Achieved a 15% increase in operational efficiency through strategic program management and staff development initiatives. Skilled in fostering cross-department collaboration to drive performance improvements and enhance service delivery. Committed to leveraging unique skills to meet the evolving needs of the organization.
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
23
23
years of professional experience
Work History
Senior Manager Bus Instruction Training
Dallas Area Rapid Transit
12.2022 - Current
- Developed and implemented comprehensive training programs for bus operators and maintenance personnel, ensuring alignment with operational goals and adherence to industry, state, and federal regulations.
- Oversaw an annual training budget of approximately $2,000,000, conducting financial monitoring to recommend corrective actions and optimize resource allocation.
- Collaborated with HR and various departments to design and execute leadership, performance management, and conflict resolution training for supervisors and managers.
- Conducted research and analysis on educational trends and practices, updating instructional materials and teaching aids to sustain program effectiveness and relevance.
Program Manager III
Dallas Area Rapid Transit
04.2017 - 12.2022
- Oversaw and executed complex technical projects, ensuring alignment with strategic objectives and efficient implementation.
- Coordinated with management teams to streamline service delivery for special events, including scheduling and conducting post-event analysis.
- Crafted communication strategies to meet departmental business goals and facilitated strategic planning discussions.
- Managed staff development and training programs, aligning efforts with organizational improvement initiatives and core values.
Manager of Rail Field Operations
Dallas Area Rapid Transit
02.2011 - 04.2017
- Directed rail field supervision activities, ensuring compliance with operational rules and procedures, while effectively managing staff deployment during special events and inclement weather.
- Championed safety initiatives through active participation in the Rail Safety Committee, conducted investigations into safety concerns, and coordinated efficiency testing to uphold safety standards.
- Conducted recruitment, training, evaluation, and development of personnel, while managing staff development and engagement programs to enhance team performance.
- Monitored budget, on-time performance, safety, and customer service metrics, identifying trends and implementing corrective actions, and prepared comprehensive management reports.
Assistant Manager Rail Operations Field
Dallas Area Rapid Transit
09.2009 - 02.2011
- Supervised and evaluated subordinate personnel, ensuring adherence to system rules, policies, and operational procedures, while offering training, coaching, and guidance.
- Investigated service delays and operational challenges, developing and implementing recommendations to enhance service delivery and manage special event operations.
Rail Operations Training Supervisor I
Dallas Area Rapid Transit
10.2008 - 09.2009
- Trained and recertified personnel on rail operating and safety protocols, ensuring proficiency in critical job responsibilities, including troubleshooting and operating various system elements.
- Evaluated performance and progress of student operators, identifying additional training needs, and monitored line instructors to uphold high training standards.
Rail Operations Field Supervisor I
Dallas Area Rapid Transit
10.2003 - 10.2008
- Supervised and monitored the performance of Rail Operators, offering training, coaching, and guidance to ensure compliance with system rules, policies, and operational procedures.
- Assisted in accident and incident investigations, took on the role of On-Scene Coordinator during emergencies, and managed system issues by operating local control panels and aligning switches.
Rail Operator
Dallas Area Rapid Transit
05.2002 - 10.2003
- Operated light rail vehicles in both revenue and non-revenue service, adhering to established operating rules, procedures, and published schedules.
- Assisted customers as needed and conducted basic troubleshooting of light rail vehicles under guidance from the Train Control Center or Yard Control.
Education
Undergraduate Studies -
University of North Texas
01.2000
Bachelor of Art - Business Management
University of Phoenix
01.2010
Skills
- Microsoft Vista
- Microsoft Office XP
- Microsoft Windows 2000
- Microsoft Excel
- Windows 7
- PowerPoint
- Excellent Interpersonal Skills
- Communication
- Verbal and Written Skills
- Strong Leadership Skills
- Planning
- Organization
- Time Management
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Operations planning
- Data analytics
- Cross-functional communication
- Talent development
- Organizational improvement
- Budget oversight
Timeline
Senior Manager Bus Instruction Training
Dallas Area Rapid Transit
12.2022 - Current
Program Manager III
Dallas Area Rapid Transit
04.2017 - 12.2022
Manager of Rail Field Operations
Dallas Area Rapid Transit
02.2011 - 04.2017
Assistant Manager Rail Operations Field
Dallas Area Rapid Transit
09.2009 - 02.2011
Rail Operations Training Supervisor I
Dallas Area Rapid Transit
10.2008 - 09.2009
Rail Operations Field Supervisor I
Dallas Area Rapid Transit
10.2003 - 10.2008
Rail Operator
Dallas Area Rapid Transit
05.2002 - 10.2003
Bachelor of Art - Business Management
University of Phoenix
Undergraduate Studies -
University of North Texas