Jarrod Peck
Blue Springs,MO
Summary
Talented Manager with a proven track record of outstanding team leadership and building a winning culture. Exceptional with implementing intent-based coaching strategies to equip employees with the skill and autonomy to handle daily functions, and exceed customer needs.
Overview
11
11
years of professional experience
Work History
Claims Liability Manager
GEICO
03.2022 - Current
- Responsible for development and performance of claims team comprised of 8 leaders and 80 examiners handling complex liability and coverage claims.
- Exceeded departmental goals by developing and executing intent-based strategic plans focusing on key performance indicators.
- Managed operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, proactively, and maintaining high standards for delivering exceptional customer service.
- Cultivated engaged workforce by creating an environment of high support focused on mentorship, leadership development, employee resource groups, and Diversity and Inclusion initiatives.
Casualty Team Lead
GEICO
05.2020 - 03.2022
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Established and enforced internal controls, workflows and policies for tracking, and reporting on key performance indicators
- Documented and communicated timely claims information while supporting accurate outcomes
- Successfully managed 8 Casualty Claims Examiners who maintained a pending consisting of non-complex and severe bodily injury inclusive of claims in the litigation phase.
Claims Liability Supervisor
GEICO
12.2016 - 05.2020
- Successfully implemented a claims based standard operating procedure that is now the standard operating procedure utilized company wide.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Conducted performance reviews for staff members, identifying areas of opportunity and developing leadership plans.
- Cultivated positive relationships with internal and external stakeholders.
Casualty Claims Adjuster
GEICO
01.2015 - 12.2016
- Improved claim resolution times by efficiently managing caseloads and prioritizing urgent cases.
- Reduced litigation expenses for the company by negotiating fair settlements with claimants and attorneys.
- Maintained high customer satisfaction ratings by providing timely and empathetic responses to policyholders'' inquiries.
- Conducted thorough investigations of complex claims, gathering information from various sources to make informed decisions on coverage eligibility.
Claims Liability Adjuster
GEICO
05.2013 - 01.2015
- Enhanced customer satisfaction by effectively managing liability claims and providing timely resolutions.
- Reduced claim processing time through efficient investigation and documentation of claim details.
- Negotiated fair settlements with claimants, ensuring both parties reached a satisfactory agreement.
Education
Bachelor of Science - Criminal Justing
Utica College
Utica, NY05.2013
Skills
- Performance Management
- Staff Development/Engagement
- Strategic Planning
- Verbal and Written Communication
- Customer Relationship Management
Timeline
Claims Liability Manager
GEICO
03.2022 - Current
Casualty Team Lead
GEICO
05.2020 - 03.2022
Claims Liability Supervisor
GEICO
12.2016 - 05.2020
Casualty Claims Adjuster
GEICO
01.2015 - 12.2016
Claims Liability Adjuster
GEICO
05.2013 - 01.2015
Bachelor of Science - Criminal Justing
Utica College