Jarrod Short
Humble,TX
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Veteran Guest Services Manager directing all areas and team members focused on guests services, including valets, concierge and front desk personnel. Proactive and decisive with strategic mindset. Offering [Number] years of progressive experience in field.
Overview
10
10
years of professional experience
Work History
Guests Services
Showbiz Cinemas
05.2024 - Current
- Delivered resourceful information to guests, ensuring satisfactory feedback on services provided.
- Negotiated contracts with external vendors for additional services required by groups during their stay, providing a seamless experience for guests.
- Advised guests about available products and services to meet individual needs.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Informed guests of current promotions, events and services within store.
- Developed rapport with regular guests through personalized interactions that fostered loyalty towards the hotel''s brand and services offered.
- Provided deep-cleaning services for special events, ensuring homes were prepared and presentable for guests.
- Provided exceptional customer service, promptly addressing concerns or issues related to products or services offered.
- Streamlined meal distribution process during large-scale events, reducing wait times for guests.
Sales Associate
Floor & Decor
10.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Warehouse Associate
Secure ITAD Services
02.2021 - 07.2023
- Maintained accurate inventory records through manual and computerized systems.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Packed goods for shipment in accordance with customer instructions.
- Labeled containers correctly for product identification purposes.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
Retail Associate
Burlington
06.2018 - 03.2020
- Greeted customers and provided excellent customer service.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Maintained store appearance by stocking shelves, organizing merchandise displays, and cleaning counters.
- Processed online orders and ensured timely delivery of items.
- Resolved customer complaints in a professional manner.
- Tracked inventory levels for restocking purposes.
- Organized backroom storage areas for efficient access to merchandise.
- Performed price checks on items requested by customers.
- Handled returns and exchanges according to company policy.
- Monitored security cameras to identify shoplifters or suspicious activity.
- Conducted regular stock counts to verify accuracy of inventory records.
Administrative Assistant
Pittstop brakes
05.2014 - 06.2017
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Accurately logged all Daily shipping and receiving orders for brake parts.
- Responsible for researching for brakes, which includes pricing and estimates for services needed.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Successfully interact with customer and retail buyers to expedite orders.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Education
High School Diploma -
Summer Creek High School
Houston, TX03.2019
Skills
- Product Verification
- Assembly and Production
- Inventory Counting
- Shipping and Receiving
- Order Picking
- Forklift Operations
- Complex Problem-Solving
- Loading and Unloading
- Wrapping and Boxing
- Trash Collection
- Material Handling
- Pallet Jack Operations
- Invoice Verification
- Forklift Certified
- Loss Prevention
- Cleaning and Sanitizing
- Sales Promotion
- Verbal and Written Communication
- Product Merchandising
- Customer Service
- Display Setup
- Order Processing
- Relationship Building
- Store Opening and Closing
- Friendly and Outgoing
- Sales Goals Attainment
- Retail Merchandising Expertise
- Self-Checkout Assistance
- Truck Unloading
- Teamwork
- Documentation and Recordkeeping
- Flexible Schedule
- Proposal Writing
- Calendar Management
- Report Writing
- Research
- Microsoft Outlook
- Records Management
- Correspondence Writing
- Time Management
- Microsoft
- Microsoft Word
- Phone Call Answering
- Inventory Supplies
- Human Resources Management (HRM)
- Risk Management
- Project Planning
- Staff Motivation
- Operational Processes
- Microsoft Office Suite
- Writing Reports
- Records Administration
- Data Collection
- Typing Proficiency
- Guests Services
- Cleaning Services
- Custodial Services
- Google Cloud Services
- Hospitality services
- Handyman Services
- Field technical services
- Merchant Services
- Welcoming guests
- Cross-selling services
Timeline
Guests Services
Showbiz Cinemas
05.2024 - Current
Sales Associate
Floor & Decor
10.2023 - 05.2024
Warehouse Associate
Secure ITAD Services
02.2021 - 07.2023
Retail Associate
Burlington
06.2018 - 03.2020
Administrative Assistant
Pittstop brakes
05.2014 - 06.2017
High School Diploma -
Summer Creek High School
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