Jarrod Skole
Mount Laurel,NJ
Summary
Motivated and accomplished college graduate with a major in Health Policy and Administration, seeking a meaningful career. Experienced in project management and client services, with a strong focus on delivering exceptional results. Possesses excellent communication, organizational, and leadership skills, along with a demonstrated ability to multitask effectively.
Overview
4
4
years of professional experience
Work History
Technical Project Manager
Phenom People
11.2021 - Current
- Successfully managed cross-functional technical projects, ensuring adherence to project timelines, budget, and quality standards.
- Collaborated with stakeholders, including software development teams, to define project scope, objectives, and deliverables.
- Led project planning and execution, utilizing strong project management methodologies.
- Coordinated and facilitated effective communication between team members, clients, and executives.
- Monitored project progress and implemented necessary adjustments to ensure successful project completion.
- Identified risks and issues, developed mitigation strategies, and resolved conflicts as they arose.
- Oversaw project documentation, including project plans, status reports, and meeting minutes.
Manager of Client Services
Cosan Group
08.2019 - 11.2021
- Implemented service improvement strategies that resulted in a 20% increase in client satisfaction ratings.
- Conducted regular training sessions to enhance the team's skills in customer service and problem resolution.
- Monitored and analyzed key performance indicators to identify areas for improvement and implemented corrective actions.
- Collaborated with the sales team to develop client engagement strategies and upsell opportunities.
- Acted as a liaison between clients and internal departments to address concerns and facilitate effective communication.
Education
Health Policy Administration
Pennsylvania State University (University Park)
05.2019
Skills
- Project Management
- Customer Service
- Multitasking
- Computer skills
- Communication
- Microsoft Office
- Salesforce
- Problem Solving
References
References Available Upon Request
Timeline
Technical Project Manager
Phenom People
11.2021 - Current
Manager of Client Services
Cosan Group
08.2019 - 11.2021
Health Policy Administration
Pennsylvania State University (University Park)