Jarrod Spaulding
Raleigh,NC
Summary
Provide exceptional customer service through team collaboration as well as individual capabilities of leadership to enhance the mission statement, strong ability to multi-task, develop creative strategies with the flexibility to problem solve quickly and efficiency, excellent communication skills.
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 5 years of related experience and superior planning and time management abilities.
Overview
18
18
years of professional experience
Work History
Delivery Driver, Dispatch
Decision Point Logistics/ JBX Logistics
04.2021 - 02.2023
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Providing the best customer service upon delivery.
- Dispatch, to make sure if any drivers are in need of rescues are given an rescue.
Car Sales, Car Service
Wilsonville Subaru
05.2018 - 03.2020
- Answered telephone and email inquiries from potential customers.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Completed registration paperwork and sales documentation.
- Check customers for car services.
Night Auditor/Front Desk, Restaurant Manager
Embassy Suites
03.2016 - 02.2018
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Correctly calculated inventory and ordered appropriate supplies.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Server Banquet Bartender, Club Server, Golf Course
North Ridge Country Club
05.2013 - 01.2016
- Cultivated warm relationships with club members.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Center Specialist
Talecris Plasma Resources
08.2007 - 03.2012
- Maintained thorough knowledge of common patient requests to facilitate professional, positive patient experience.
- Optimized patient satisfaction, provider time and treatment room utilization by scheduling per protocols.
- Screened donors to determine if eligible to donate
- Phlebotomy
- Repaired and maintained PCS-2, Centrifuge's, Hematastat II, and Welch Allyn's machines.
- Working in freezers, preparing plasma for shipment to the manufacturing facility
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Loss Prevention
Kmart
12.2006 - 08.2007
- Conducted daily store walk-throughs to identify potential security risks.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Set up PTZ cameras inside store.
Plan-O-Gram/ Sign Specialist
Target
12.2004 - 12.2006
- Set up shelving within assigned section to stock and insure product would be displayed in a safe and neat fashion for the customer.
- Installed signage throughout the store to represent the store in a professional and engaging way for customers.
Education
High School Diploma -
Leesville Road High School
Raleigh, NC05.2003
Skills
- Communication and Interpersonal Skills
- Product and Service Sales
- Teamwork and Collaboration
- Strong Working Relationships
- Complex Problem-Solving
- Attention to Detail
Like listening to podcasts, reading, gaming, and watching sports
Listening to podcasts to learn and see different perspectives, as well reading. Knowledge is everything and gives you the tools to understand life. Gaming has always caught my attention even when I was a child. It helps me with critical thinking and thinking outside of the box. Watching sports is fun and decompressing for me.
Timeline
Delivery Driver, Dispatch
Decision Point Logistics/ JBX Logistics
04.2021 - 02.2023
Car Sales, Car Service
Wilsonville Subaru
05.2018 - 03.2020
Night Auditor/Front Desk, Restaurant Manager
Embassy Suites
03.2016 - 02.2018
Server Banquet Bartender, Club Server, Golf Course
North Ridge Country Club
05.2013 - 01.2016
Center Specialist
Talecris Plasma Resources
08.2007 - 03.2012
Loss Prevention
Kmart
12.2006 - 08.2007
Plan-O-Gram/ Sign Specialist
Target
12.2004 - 12.2006
High School Diploma -
Leesville Road High School
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