Jarrod Stamm
Cornelius,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and thorough practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent customer relations development.
Overview
2
2
years of professional experience
Work History
Salesperson
TruGreen LandCare
Wilmington, NC
08.2023 - 09.2023
- Greeted and assisted customers to foster positive experiences.
- Offered services based on customer's needs.
- Developed and maintained relationships with customers and co-workers.
Manager on Duty
Carolina Springs and AutoSpa
Cornelius, NC
03.2023 - 07.2023
- Trained new employees on job duties and company policies.
- Reviewed completed work to verify consistency, quality and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned tasks to employees and monitored progress of projects.
- Investigated incidents reported by customers or staff members.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Provided guidance and support to team members when needed.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Sales Associate
Carolina Springs Auto Spa
Cornelius, NC
01.2023 - 07.2023
- Answered wash and detail questions and led customers to wanted level of service.
- Greeted customers and provided exceptional customer service.
- Upsold additional services based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Adhered to company initiatives and achieved established goals.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed trusting relationships with customers by making personal connections.
Detail Associate
Carolina Springs Auto Spa
Cornelius, NC
09.2021 - 07.2023
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Assisted in training new employees on proper procedures for cleaning vehicles both externally and internally.
- Inspected vehicle to verify pristine appearance for customer.
- Washed wide range of vehicles each day.
- Resolved customer inquiries promptly while maintaining excellent customer service standards.
- Pre-soaked vehicles by immersing in cleaning solutions or water.
- Monitored operation of cleaning machines and stopped machines or notified supervisors when malfunctions occurred.
- Cleaned and polished vehicle windows.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
Education
High School Diploma -
William Amos Hough High School
Cornelius, NC06-2022
Skills
- Account Management
- Customer Engagement
- Customer Care
- Product Description
- Relationship Building
- Up-Selling
Affiliations
- Travel Baseball
- Football
- Water Sports
Timeline
Salesperson
TruGreen LandCare
08.2023 - 09.2023
Manager on Duty
Carolina Springs and AutoSpa
03.2023 - 07.2023
Sales Associate
Carolina Springs Auto Spa
01.2023 - 07.2023
Detail Associate
Carolina Springs Auto Spa
09.2021 - 07.2023
High School Diploma -
William Amos Hough High School
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