Jarrod Watson
Starkville,MS
Summary
Dynamic leader with a proven track record at Vegas Wine and Spirits, adept in operations management and relationship building. Excelled in driving business growth, enhancing customer satisfaction, and leading high-performing teams. Skilled in financial management and staff development, achieving significant improvements in efficiency and profitability.
Overview
22
22
years of professional experience
Work History
Owner/General Manager
Vegas Wine and Spirits
02.2025 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Consulted with customers to assess needs and propose optimal solutions.
Manager of Operations
Social Whiskey House
07.2023 - 08.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Assistant General Manager
Newk's Eatery
09.2010 - 08.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Improved operational workflows, resulting in smoother running of establishment.
General Manager
Frantz Gym
01.2009 - 02.2010
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
General Manager
GNC
01.2005 - 05.2007
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Shift Leader
Burger King
09.2002 - 01.2004
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Serve Safe Certification - Food Safety
State of Mississippi
State Of Mississippi 01.2023
Graduate Certificate - Exercise Science
ISSA
Nationwide 05.2010
Associate In Hotel And Restaurant - Hotel, Motel, And Restaurant Management
University of Illinois At Urbana-Champaign
Champaign, IL01.2007
Skills
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Staff management
- Marketing
- Financial management
- Business development
- Team oversight
- Sales leadership
- Employee development
- Administrative oversight
- Cost reduction
- Budget development
Timeline
Owner/General Manager
Vegas Wine and Spirits
02.2025 - Current
Manager of Operations
Social Whiskey House
07.2023 - 08.2024
Assistant General Manager
Newk's Eatery
09.2010 - 08.2023
General Manager
Frantz Gym
01.2009 - 02.2010
General Manager
GNC
01.2005 - 05.2007
Shift Leader
Burger King
09.2002 - 01.2004
Serve Safe Certification - Food Safety
State of Mississippi
Graduate Certificate - Exercise Science
ISSA
Associate In Hotel And Restaurant - Hotel, Motel, And Restaurant Management
University of Illinois At Urbana-Champaign
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