Jarrott Stevens

Responsible for validating the accuracy of pertinent documents within the loan file.

Assembled, created, executed, and/or reviewed loan documentation and associated reference source data and materials for purposes of verifying and preparing information and decisions in support of a variety of legal proceedings, including foreclosures, Bankruptcy and other litigations. Typically conducted online research to supplement information required for assessment, which entails an understanding of a wide variety of both loan documentation and legal instruments. Read, interpret, and researched correspondence and legal documents including liens and foreclosures, mortgages, deeds of trust, promissory notes, and assignments of mortgage.

• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Improved operations through consistent hard work and dedication.
• Used Microsoft Word and other software tools to create documents and other communications.
• Assessed aging accounts and initiated collection strategies based on conditions.
• Monitored pipelines to track and log status of loans.

• Completed on-time deliveries by choosing best and most efficient routes.
• Verified daily deliveries against shipping instructions before delivering to customers.
• Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
• Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
• Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
• Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
• Contacted customers prior to delivery to confirm and coordinate delivery times.
• Delivered packages to customer doorsteps and business offices.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Kept and studied detailed mileage and fuel reports to track overall fuel costs.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Safely operated heavy lifting equipment such as fork trucks and cranes.
• Fostered positive working relationships with regular customers.
• Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
• Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Loaded and unloaded various delivery vehicles with correct order and balancing.
• Recorded each delivery using proper paperwork before leaving warehouse.
• Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
• Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
• Checked loads against documentation before completing final delivery at destinations.
• Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.

• Worked as single point of contact for consumers for all things related to health and wellness benefits, also helps members navigate health care system; including helping with claim and benefits questions, helping members find quality doctors and schedule appointments; connecting consumers with health and wellness resources; and coaching members to make better health choices by providing education
• Primary Responsibilities:
• Handled inbound and outbound calls with emphasis on excellent customer service in call center environment
• Took responsibility for addressing member issues, questions, concerns, and see them through to resolution
• Responded to members and providers in polite and courteous manner, with patience, empathy, care, compassion, and
• Practiced sincerity in voice tone and pace
• Assisted members with medical and pharmacy benefits, medical plan overview, behavioral health inquiries, claims, Provider
• Searched, and educated members about prior authorizations
• Member education on HSA, FSA, HRA, and other financial accounts
• Served as Health Care Advisor, going above and beyond for consumers, creating a memorable consumer experience.
• Providing expert, proactive service to members.
• Found creative ways to do more than what member expects
• Delighted each member by meeting their unexpressed needs
• Left each person feeling confident and cared for
• Provided services such as
• Education to help simplify healthcare system and validate members understanding of next best actions
• Advised members in choosing healthcare providers that meet and exceed consumer needs
• Educated members on clinical and wellness resources they can take advantage of to manage health condition/disease or
• Advised members on how to reach wellness goal
• Provided education to members to assist in understanding benefits, terminology, claim resolution and Explanation of Benefit
• Interpretation
• Served as advocate by responding to, resolving and escalating complex claim issues with internal and external resources.
• Initiated telephone calls to internal sources, membership, providers, and other claim payers to gather data and determine resolutions to claims
• Referred qualified members into Wellness and clinical programs
• Solved problems systematically, using sound business judgment, and following through on commitments
• Consistently met established productivity, schedule adherence, meeting metric expectations, and quality audit standards
• Worked with cross carries to ensure member follow up and resolution (cross carrier functions)
• Worked with providers and plans to help ensure critical info is being relayed timely between plan and provider
• Supported multiple clients and their individual expectations
• Helped establish patient appointments for first time visit to PCP
• Provided community resources once internal resources have been exhausted
• Financial assistant programs, Medical assistant program resources)
• Worked with Network management to ensure panel request are up to date and when providers are not confirming to contract
• Taught patients and families to use at-home medical equipment.
• Created and implemented organizational policies and procedures.
• Kept current with literature and felid advancements to advocate to and for patients.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Followed document protocols to safeguard confidentiality of patient records.
• Organized patient records and database to facilitate information storage and retrieval.

• Worked in an inbound call center, placing orders and offering cross sells or up sell advice on the items customers are purchasing from a national multi-million dollar direct response company specializing in collectible coins, watches, jewelry & other innovative consumer products from around the world.
• Developed strategic relationships with existing customers by learning preferences and managing regular communications.
• Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
• Prospected continuously for new potential customers and maintained robust conversion rate.
• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Set up new accounts, established customer credit, and set up payment methods.
• Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
• Emphasized product features based on analysis of customers' needs.
• Answered customers' questions regarding products, prices and availability.
• Created and updated customer accounts with relevant information.
• Managed friendly and professional customer interactions.
• Used CRM software to maintain detailed contact logs and account records.

• Contact customers to determine reason for payment delinquency and negotiate payment commitment
• Handle accounts with speed and accuracy while maintaining professionalism
• Complete phone calls to meet required performance standards and metrics Confirm and/or negotiate payment arrangements; research any discrepancies
• Maintain established objectives for delinquency, repossessions and net losses; stay informed of changes in policies and procedures
• Must maintain strict confidentiality
• Willing to work flexible schedules, weekends and holidays, and overtime as necessary to meet business needs
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Respond to customer inquiries via telephone, Shaw workflows, CRTS and/or e-mails within established time frame
• Evaluate accounts to find a win/win solution to avoid repossession loss
• Document all accounts accurately, clearly and concisely noting reason for hardship and potential repossession loss
• Responds with accurate information pertinent to the caller's questions using professionalism and integrity
• Adhere to all state and federal laws in the handling of accounts
• Provide a broad variety of administrative and staff support services for an assigned group and multiple States
• Collecting and interpreting data to ensure the cost effectiveness and compliance of legal filings; analyzing, with external counsel as needed; working interdepartmentally to interpret and explain legal issues; receiving, processing, and preparing invoices for payments; conducting special projects and other tasks as needed
• Frequently uses personal computer software packages for word processing, spreadsheets, etc.
• Created documents for court such as affidavits, modifications and forbearance agreements.
• Achieved performance goals on consistent basis.
• Collected documents and made portfolios for collections accounts.
• Maintained high volume of calls and met demands of busy and productive group.
• Recorded all information regarding financial status of customers.
• Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
• Used probing techniques to determine debtors' reasons for delinquency.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.
• Trained new team members on scripts, company services and collection strategies.

Handled inbound calls of new Dish Network customers.

• Applied sales skills to understand customer's needs, and close all sales with integrity
• Used web-based tools, stay current on industry-wide products, features, and services and consistently exceed in all sales metrics
• Able to retain current customers by applying sales methodologies and problem-solving strategies to best position DISH's products and services while providing long-term solutions to customers
• Utilizing empathy, understanding of both DISH and competitor products and services, and have ability to influence, able to consistently exceed all retention metrics.
• Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
• Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
• Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
• Determined needs, delivered solutions and overcame objections through consultative selling skills.
• Answered customers' questions regarding products, prices and availability.
• Used CRM software to maintain detailed contact logs and account records.
• Managed friendly and professional customer interactions.
• Collected information on sales and service issues to coordinate team-wide resolutions.
• Created and updated customer accounts with relevant information.
• Prospected continuously for new potential customers and maintained robust conversion rate.
• Set up new accounts, established customer credit, and set up payment methods.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Emphasized product features based on analysis of customers' needs.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Anticipated the needs of the customer, offer products and pricing to

Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.

• Maintained attitude of continuous improvement and competitive approach to sales benchmarks.
• Recorded and maintained sales prospect and sales data within customer relationship management system.
• Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Utilized professional telephone skills and extensive knowledge of Cable, Internet, and Phone industry to persuade customers to take advantage of company offerings.
• Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Applied consultative approach and established script responses to overcome customer objections.
• Secured on-time payments and collected on delinquent accounts with tailored payment plans.