Jartice Booker
Lynwood,IL
Summary
Accomplished Customer Service Advocate with a proven track record at Centene, enhancing customer satisfaction through expert complaint handling and problem-solving. Skilled in data entry and administrative support, I consistently exceeded performance metrics, notably in first-call resolution. My empathetic communication and swift resolution of billing disputes underscore my commitment to service excellence and efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Advocate
Centene
07.2023 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Enhanced customer satisfaction by promptly addressing and resolving billing inquiries or disputes.
Caregiver
Arden Courts Memory Care
10.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Mail Handler Assistant
United States Post Office
06.2019 - 09.2022
- Ensured timely dispatch of outgoing mail, preparing packages and envelopes with appropriate postage and labeling.
- Improved mail processing efficiency by sorting and organizing incoming mail according to specific routing codes.
- Reduced damage to parcels by carefully handling fragile items during sorting and transportation processes.
- Managed time-sensitive materials effectively, ensuring their prompt delivery within designated deadlines.
Patient Care Technician
Herrin Hospital
08.2017 - 05.2019
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Bachelor of Arts - Criminal Justice
Southern Illinois University, Carbondale
Carbondale, IL05-2024
Skills
- Call center experience
- Data entry
- Administrative support
- Complaint handling
- Claims
- Problem-solving
Timeline
Customer Service Advocate
Centene
07.2023 - Current
Caregiver
Arden Courts Memory Care
10.2022 - Current
Mail Handler Assistant
United States Post Office
06.2019 - 09.2022
Patient Care Technician
Herrin Hospital
08.2017 - 05.2019
Bachelor of Arts - Criminal Justice
Southern Illinois University, Carbondale
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