Jarvarious Hall
Selma,AL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
12.2022 - 11.2023
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Determined accurate prices for [Type] customer services, consistently searching for deals and best prices
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Claims Representative
Alorica
07.2017 - 11.2022
- Organized information by using spreadsheets, databases or word processing applications
- Attended continuing education seminars related to insurance industry best practices and new legislation
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly
- Served as subject matter expert for non-standard coverage questions, property damage and collision.
Project Assistant - Remote
SYKES
04.2015 - 07.2017
- Set up, operated and performed preventative maintenance on office equipment
- Assisted Project Managers in coordinating project activities and ensuring projects are completed on time and within budget
- Participated in regular meetings with team members to discuss upcoming deadlines and goals
- Created project status presentations for delivery to customers or project personnel
- Troubleshot workflow issues and escalated complex problems to project managers.
Stocker Associate
Walmart
06.2013 - 03.2015
- Stored and organized items in tool or supply rooms, allowing for easy retrieval
- Stocked shelves, racks, and bins with new or transferred merchandise
- Lifted materials of varied weights on regular basis
- Maintained neat, safe and orderly workspace to prevent accidents and injuries
- Reported defective equipment immediately to management for repair or replacement.
Education
Southside High School
Selma, AL05.2013
Skills
- Scheduling
- Consultative Sales
- Paperwork Processing
- Information Security
- Product Knowledge
- Data Entry
- Data Collection
- Account Updating
- Inbound and Outbound Calling
- Appointment Scheduling
Timeline
Customer Service Representative
Charter Spectrum
12.2022 - 11.2023
Claims Representative
Alorica
07.2017 - 11.2022
Project Assistant - Remote
SYKES
04.2015 - 07.2017
Stocker Associate
Walmart
06.2013 - 03.2015
Southside High School
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