Jarveé Rice
Dallas,Texas
Summary
Proven track record in effectively managing client relationships, data analytics, resolving issues and driving customer satisfaction. Seeking a remote Senior Client Management or Senior Data Analyst role which closely aligns with skills and expertise that nurture long-term partnerships, and exceeds client business growth.
Overview
6
6
years of professional experience
Work History
Service Delivery Sr. Specialist, Investment Ops
S&P Global
06.2021 - 11.2023
- Developed engagement strategies, including data analytics and data visualization resulting in 22% increase in client satisfaction ratings.
- Managed portfolio of 13 clients, providing personalized support and timely resolution of their queries or concerns.
- Collaborated cross-functionally with sales and operations processing teams to identify new business opportunities and drive revenue growth.
- Served as primary liaison between customers and organization, ensuring seamless communication and customer satisfaction.
Assistant General Manager
Hyatt (Select Service)
12.2019 - 11.2020
- Oversaw daily operations of a 117-room hotel, ensuring impeccable guest service and satisfaction through effective staff management and training
- Implemented cost-saving measures, resulting in a 15% reduction in expenses while maintaining high quality standards
- Collaborated with department heads to develop and execute strategic plans, resulting in a 10% increase in revenue within the first year
- Assisted in the recruitment, hiring, and training of a diverse team of 50+ employees, fostering a positive work environment and achieving a staff turnover rate below the industry average.
Assistant Manager
Marriott (Full Service)
03.2019 - 11.2019
- Oversaw daily operations of a team of 20+ staff members, ensuring exceptional customer service and efficient workflow
- Implemented strategic and marketing initiatives resulting in a 15% increase in revenue within the first quarter
- Collaborated with department heads to develop and execute training programs, enhancing staff performance and productivity
- Conducted regular performance evaluations and provided constructive feedback to team members, resulting in improved employee engagement and retention rates.
General Manager
Marriott (Select Service)
03.2018 - 02.2019
- Spearheaded initiatives to drive revenue growth, resulting in a 15% increase in occupancy rates within the first year of assuming the General Manager role at Marriott
- Streamlined operations through the implementation of efficient processes and standardized procedures, leading to a 20% reduction in operational costs
- Mentored and coached a team of 50+ employees, fostering a high-performance culture that resulted in 25% improvement in guest satisfaction scores
- Collaborated with cross-functional teams to develop and execute comprehensive marketing resulting in 30% increase in group bookings and a significant boost in brand awareness.
Education
High School Diploma -
Texas City High School
Texas City, TX05.2014
Skills
- Quality Assurance
- Customer Relations
- Root Cause Analysis
- Resource Allocation
- Data Visualization
- Data Analytics
Timeline
Service Delivery Sr. Specialist, Investment Ops
S&P Global
06.2021 - 11.2023
Assistant General Manager
Hyatt (Select Service)
12.2019 - 11.2020
Assistant Manager
Marriott (Full Service)
03.2019 - 11.2019
General Manager
Marriott (Select Service)
03.2018 - 02.2019
High School Diploma -
Texas City High School