Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jarve Stringfield

Chester

Summary

Dynamic HR professional with a proven track record at Hillphoenix, excelling in employee relations and recruitment. Skilled in Microsoft Office and problem-solving, I foster strong relationships and enhance team collaboration, ensuring efficient onboarding and support for new hires. Committed to delivering exceptional service and improving operational efficiency.

Overview

13
13
years of professional experience

Work History

HR Assistant

Hillphoenix
11.2024 - Current
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Support all internal and external HR- related inquiries or requests.


Senior Customer Service Representative

T-Mobile
08.2023 - 10.2024
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Reduced call wait times by implementing effective time management techniques within the team.
  • Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Senior Customer Service Coordinator

Capital One
05.2019 - 08.2023
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Analyzed key performance metrics to identify areas of improvement, implementing targeted action plans as needed.
  • Managed high-volume inbound calls, ensuring prompt assistance and top-notch service.
  • Increased customer retention by maintaining strong relationships and consistently going above-and-beyond expectations.
  • Established a positive work environment by promoting effective communication, teamwork, and mutual respect among staff members.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Delivered prompt service to prioritize customer needs.

CSR

General Dynamics Call Center
01.2016 - 04.2019
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Ambassador

Amazon
09.2012 - 12.2015
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Defined problems to make decisions and moved forward to support quick resolution.
  • Utilized problem-solving skills to reduce or eliminate company expenses.
  • Analyzed and understood situation to develop action plan.

Education

Sussex Central High School
Sussex, VA
06-2009

Skills

  • Office administration
  • Employee relations
  • Maintaining files
  • Team player
  • Human resources administration
  • Administrative skills
  • Recruitment
  • Microsoft office and docusign
  • Scheduling
  • Employee onboarding
  • Microsoft office
  • Problem-solving
  • Critical thinking
  • Data entry
  • Relationship building

Timeline

HR Assistant

Hillphoenix
11.2024 - Current

Senior Customer Service Representative

T-Mobile
08.2023 - 10.2024

Senior Customer Service Coordinator

Capital One
05.2019 - 08.2023

CSR

General Dynamics Call Center
01.2016 - 04.2019

Ambassador

Amazon
09.2012 - 12.2015

Sussex Central High School

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