Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jarvette Smith

Houston,Tx

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Driver

Metrolift
01.2024 - Current
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Customer Service Representative

Wayfair
12.2021 - 10.2023
  • Implemented and developed customer service training processes.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and company information.

Housekeeper

Memorial Hermann Hospital
02.2020 - 09.2021
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Operated electronic backpack vacuums and floor sweepers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Education

GED -

Houston Harris County of Education
6515 Irvington Blvd
07-2025

Skills

  • Verbal and written communication
  • Relationship building
  • Clear communication
  • Positive attitude
  • Active listening
  • Customer service
  • Technical troubleshooting
  • Call handling
  • Multitasking
  • Deep cleaning
  • Sanitization techniques
  • Dusting furniture
  • Hardworking
  • Product knowledge

Timeline

Driver

Metrolift
01.2024 - Current

Customer Service Representative

Wayfair
12.2021 - 10.2023

Housekeeper

Memorial Hermann Hospital
02.2020 - 09.2021

GED -

Houston Harris County of Education

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Jarvette Smith