Jarvis Brown
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
DoorDash
01.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Managed over 15 orders per day.
Call Center Representative
Amazon
03.2021 - 05.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Managed over 80 calls per day.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
Administrative Assistant
COGBF
06.2018 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Managed over 15 cases a day
Sales Representative
Carmax Autocare Center
03.2019 - 04.2020
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Manage over 100 calls a day.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Education
High School Diploma -
Hawthorne High School, Hawthorne, FL
Hawthorne, FLSkills
- Upselling Products and Services
- Customer Account Management
- Upbeat and Positive Personality
- Needs Assessment
- Efficient and Detail-Oriented
- Order and Refund Processing
- Call Documentation
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Critical Thinking
- Computer Proficiency
Timeline
Call Center Representative
Amazon
03.2021 - 05.2022
Customer Service Representative
DoorDash
01.2020 - Current
Sales Representative
Carmax Autocare Center
03.2019 - 04.2020
Administrative Assistant
COGBF
06.2018 - 07.2021
High School Diploma -
Hawthorne High School, Hawthorne, FL
Similar Profiles
Jennifer AbdeljabbarJennifer Abdeljabbar
Associate, Project Management Office at DoorDashAssociate, Project Management Office at DoorDash
Dustin WoodDustin Wood
Delivery Driver at DoorDashDelivery Driver at DoorDash
Trecia Bogle-LibirdTrecia Bogle-Libird
Dasher at DoorDashDasher at DoorDash
Brett SiemsenBrett Siemsen
Dasher at DoorDashDasher at DoorDash
DESADA DEDADESADA DEDA
Nurse Extern at McLaren HospitalNurse Extern at McLaren Hospital