Jarvis Bryant
Staunton,VA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Funeral Services Assistant
Henry Funeral Home And Crematory
03.2022 - Current
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Provided personal assistance, emotional support and personal care to clients.
- Drove company vehicles to transport remains or families to services.
- Supported funeral director with all facets of funeral service coordination.
- Closed caskets at appropriate point in services.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
Senior Team Leader
Hollister Incorporated
04.1999 - Current
- Set clear team goals and delegated tasks and set deadlines.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Discovered training needs and provided coaching.
- Produced weekly, daily and monthly activity reports and forecasts.
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Developed strategies to promote team member adherence to company regulations and performance goals.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Held weekly team meetings to inform team members on company news and updates.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Education
High School Diploma -
Robert E. Lee High School
Staunton, VA08.1989
Skills
- Funeral Processions
- Client Service
- Learning Strategies
- Proper Phone Etiquette
- Microsoft Word
- Team Meetings
- Greet Guests
- Customer Needs Assessments
- Communications Strategies
- Active Listening
- Customer Engagement
- Customer Satisfaction
Timeline
Funeral Services Assistant
Henry Funeral Home And Crematory
03.2022 - Current
Senior Team Leader
Hollister Incorporated
04.1999 - Current
High School Diploma -
Robert E. Lee High School
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