Summary
Overview
Work History
Education
Skills
Timeline
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Jarvis Emery

Oklahoma City,OK

Summary

Experienced with team supervision, conflict resolution, and operational oversight in fast-paced environments. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Overview

19
19
years of professional experience

Work History

Shift Manager

Taco Bell
01.2020 - Current
  • Delegate tasks to staff and supervise their performance.
  • Maintain stocked inventory.
  • Assist staff with challenges that happen on the job.
  • Track daily food cost and revenue.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Geek Squad, SCO2 Operator, Multi-Channel Sales

Best Buy
03.2016 - 04.2025
  • Analytical thinking and Problem solving.
  • Managed approximately 30 plus incoming calls, and emails per day from customers.
  • Protect company profit & loss by ensuring all information for services are correct
  • Proper execution of materials provided to solve customer issues via phone.
  • Cross-trained in Check out processes: Returns, Exchanges, Price matching, and in-store pick up.
  • Maintained knowledge of, and complied with all guidelines and policies.
  • Safe counts, opening and closing registers, the first line of interviewing potential candidates and ordering inventory.

Front Desk Concierge

Hampton Inn By Hilton
02.2013 - 01.2016
  • Maintained inventory of vacancies, reservations and room assignments.
  • Register arriving guests and assign rooms.
  • Compiled and check daily record sheets of guest accounts, receipts and vouchers.
  • Present statements of charges to departing guests and received payment.

Customer Service & Bridal Consultant

Bed Bath & Beyond
09.2009 - 01.2015
  • Assisted customers with information about the store products, polices, and procedures.
  • Opening and Night audits of the store’s registers.
  • As a bridal consultant, assisted engaged couples with their registry, as well as housewarmings, anniversaries', baby showers, and back to school events.

Music Supervisor, & Event Planner

Barnes & Noble Books
06.2006 - 01.2010
  • Assisted customers with information about store products, polices, and procedures.
  • Ordered store inventory.
  • Morning and night audits of registers and the safe.
  • As an event planner, scheduled & set up for parties, book signings, private concerts.

Education

Bachelor's - Sociology

Southern New Hampshire University
Hooksett, NH
10.2018

Skills

  • Problem-solving analysis
  • Narrative development
  • Prioritization and time management
  • Effective communication skills

Timeline

Shift Manager

Taco Bell
01.2020 - Current

Geek Squad, SCO2 Operator, Multi-Channel Sales

Best Buy
03.2016 - 04.2025

Front Desk Concierge

Hampton Inn By Hilton
02.2013 - 01.2016

Customer Service & Bridal Consultant

Bed Bath & Beyond
09.2009 - 01.2015

Music Supervisor, & Event Planner

Barnes & Noble Books
06.2006 - 01.2010

Bachelor's - Sociology

Southern New Hampshire University

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