Jarvis Emery
Oklahoma City,OK
Summary
Experienced with team supervision, conflict resolution, and operational oversight in fast-paced environments. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
19
19
years of professional experience
Work History
Shift Manager
Taco Bell
Oklahoma City, OK
01.2020 - Current
- Delegate tasks to staff and supervise their performance.
- Maintain stocked inventory.
- Assist staff with challenges that happen on the job.
- Track daily food cost and revenue.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Geek Squad, SCO2 Operator, Multi-Channel Sales
Best Buy
Oklahoma City, OK
03.2016 - 04.2025
- Analytical thinking and Problem solving.
- Managed approximately 30 plus incoming calls, and emails per day from customers.
- Protect company profit & loss by ensuring all information for services are correct
- Proper execution of materials provided to solve customer issues via phone.
- Cross-trained in Check out processes: Returns, Exchanges, Price matching, and in-store pick up.
- Maintained knowledge of, and complied with all guidelines and policies.
- Safe counts, opening and closing registers, the first line of interviewing potential candidates and ordering inventory.
Front Desk Concierge
Hampton Inn By Hilton
Oklahoma City, OK
02.2013 - 01.2016
- Maintained inventory of vacancies, reservations and room assignments.
- Register arriving guests and assign rooms.
- Compiled and check daily record sheets of guest accounts, receipts and vouchers.
- Present statements of charges to departing guests and received payment.
Customer Service & Bridal Consultant
Bed Bath & Beyond
Oklahoma, OK
09.2009 - 01.2015
- Assisted customers with information about the store products, polices, and procedures.
- Opening and Night audits of the store’s registers.
- As a bridal consultant, assisted engaged couples with their registry, as well as housewarmings, anniversaries', baby showers, and back to school events.
Music Supervisor, & Event Planner
Barnes & Noble Books
New York City, NY
06.2006 - 01.2010
- Assisted customers with information about store products, polices, and procedures.
- Ordered store inventory.
- Morning and night audits of registers and the safe.
- As an event planner, scheduled & set up for parties, book signings, private concerts.
Education
Bachelor's - Sociology
Southern New Hampshire University
Hooksett, NH10.2018
Skills
- Problem-solving analysis
- Narrative development
- Prioritization and time management
- Effective communication skills
Timeline
Shift Manager
Taco Bell
01.2020 - Current
Geek Squad, SCO2 Operator, Multi-Channel Sales
Best Buy
03.2016 - 04.2025
Front Desk Concierge
Hampton Inn By Hilton
02.2013 - 01.2016
Customer Service & Bridal Consultant
Bed Bath & Beyond
09.2009 - 01.2015
Music Supervisor, & Event Planner
Barnes & Noble Books
06.2006 - 01.2010
Bachelor's - Sociology
Southern New Hampshire University