Jarvis Gutter
Marana,Arizona
Summary
Detail-oriented professional with extensive experience in customer relationship management and quality control. Proven skills in supplier negotiation and claims investigation, leading to significant process improvements and enhanced service delivery. Strong background in customer account and order management, with a track record of effectively resolving customer issues and collaborating with cross-functional teams to drive operational excellence.
Overview
22
22
years of professional experience
Work History
Business Manager
Fing-R-Lickin Sauces
08.2023 - Current
- Manage the full spectrum of customer account activities, including order processing, backorder/substitution management, and new business documentation.
- Serve as the central point of contact for all customer issues, providing timely resolution and coordinating questions with internal teams.
- Facilitate outsourced customer services such as invoicing and reimbursement, acting as a liaison for dispute resolution and problem-solving.
- Collaborate with Quality and Regulatory teams to process and analyze customer feedback, complaints, recalls, and product returns.
- Identify and analyze customer trends to recommend process improvements, increase operational efficiency, and capture new business opportunities.
- Manages the complete post-sales support process, serving as the frontline contact via phone and email to resolve customer questions and troubleshoot equipment.
- Efficiently manages and resolves cases for reporting, backorders, pricing issues, and customer complaints, processing all product complaint and incident reports.
- Contributes to operational efficiency by supporting process improvement projects focused on inventory, supply chain, and cost control to boost service and profitability.
- Collaborates with cross-functional teams (Supply Chain, Finance, Sales, etc.) to drive collaborative customer solutions.
- Investigates system anomalies (POS, web ordering), analyzes account data to support sales, and effectively routes customers to specialized internal resources.
- Conducted regular follow-up calls with customers after resolving their issues.
EVS Supervisor
Banner Healthcare
08.2021 - 10.2023
- Supervised environmental services team to ensure cleanliness and sanitation standards.
- Coordinated training sessions for new staff on safety and cleaning protocols.
- Implemented effective scheduling to optimize workflow and staffing needs.
- Conducted regular inspections to maintain compliance with health regulations.
- Developed and maintained inventory of cleaning supplies and equipment.
- Collaborated with nursing staff to address specific sanitation concerns promptly.
- Managed waste disposal processes in accordance with hospital policies.
- Analyzed trends in customer feedback data to identify opportunities for improvement.
- Responded promptly to emergency situations requiring immediate attention.
Logistics Operations Supervisor
University of Chicago
12.2016 - 12.2020
- Coordinated daily logistics operations to ensure timely delivery of materials.
- Monitored compliance with safety regulations during logistics activities.
- Supported transportation scheduling for efficient movement of goods across campus.
- Assisted in maintaining inventory accuracy through regular audits and updates.
- Utilized software tools to track shipments and report status updates to stakeholders.
- Identified cost savings opportunities throughout supply chain network.
- Collaborated with team members to resolve shipping discrepancies and delays.
- Organized training sessions for new staff on operational procedures and safety protocols.
Claims Representative
University of Chicago
12.2003 - 12.2016
- Processed claims efficiently, ensuring compliance with university policies and procedures.
- Managed case files, maintaining organized records for easy access and review.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Identified potential fraud indicators during the review process and reported suspicious activity accordingly.
Education
Associate of Arts - Economics
South Suburban College of Cook County
South Holland, ILSkills
- Audit support
- File management
- Dispute resolution
- Negotiation
- Coverage assessment
- Settlement negotiations
- Inventory control
- Operations management
- Financial management
- Call center experience
- Complaint handling
- Payment processing
Timeline
Business Manager
Fing-R-Lickin Sauces
08.2023 - Current
EVS Supervisor
Banner Healthcare
08.2021 - 10.2023
Logistics Operations Supervisor
University of Chicago
12.2016 - 12.2020
Claims Representative
University of Chicago
12.2003 - 12.2016
Associate of Arts - Economics
South Suburban College of Cook County