Jarvis Heim
Harvey,LA
Summary
Accomplished Kitchen Supervisor at Empress of China, adept in staff training and kitchen organization, ensuring efficient food production management. Leveraged team collaboration and cleanliness to enhance dining experiences, significantly improving service delivery. Skilled in inventory controls and food preparation, consistently meeting high standards of quality and guest satisfaction. Experienced FOH Team Member with background in fast-paced, high-volume restaurants. Strength lies in customer service skills and ability to handle multiple tasks simultaneously. Demonstrated success in fostering strong team environment and improving overall dining experience for customers. Proven capability of taking initiative, problem-solving, and maintaining upbeat attitude under pressure.
Overview
11
11
years of professional experience
Work History
FOH Team Member
Chik-Fil-A
Jefferson, LA
08.2024 - 10.2024
- Greeted customers and answered questions related to products and services.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Directed patrons to restrooms and other amenities within facility.
- Assisted colleagues whenever needed during peak business hours.
- Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
- Refilled condiments, napkins and server workstations.
- Packaged and bagged cooked food and prepared items.
- Unloading inventory
Kitchen Supervisor
Empress of China
Gretna, LA
10.2013 - 04.2024
- Coordinated with other departments to ensure timely delivery of meals to guests.
- Reviewed invoices from vendors to ensure accuracy of orders placed.
- Maintained a clean working environment by delegating tasks appropriately among staff members.
- Trained new employees on proper cooking techniques, recipes and food preparation methods.
- Established standards for portion sizes and plating presentation.
- Oversaw personnel scheduling to maintain adequate staffing and minimize overtime.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Delegated work to staff, setting priorities and goals.
- Prepared workstations with ingredients and tools to increase efficiency.
- Carried trays of dishes to the kitchen for washing, supporting kitchen staff in maintaining cleanliness.
- Effectively multitasked within fast-paced environment.
- Carried food, dishes, trays, or silverware from kitchens or supply departments to serving counters.
- Greeted guests with friendliness and professionalism.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Assisted in training new staff members on restaurant operations and procedures.
- Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
- Unloading inventory
Cook
Texas Roadhouse Restaurant
Harvey, LA
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Managed portion control using correct utensils during preparation and plating.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Distributed food to service staff for prompt delivery to customers.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
Education
GED -
GED Program
New Orleans, LA04-2009
Skills
- Phone etiquette
- Cleanliness
- Order taking
- Table setting
- Special requests handling
- Complaint handling
- Greeting guests
- Stock management
- Staff coordination
- Team collaboration
- Training and mentoring
- Professional appearance
- Food production management
- Inventory controls
- Team management
- Kitchen organization
- Staff training
- Food preparation
- Drywall repair
- Landscaping design
- Forklift operation
Timeline
FOH Team Member
Chik-Fil-A
08.2024 - 10.2024
Kitchen Supervisor
Empress of China
10.2013 - 04.2024
Cook
Texas Roadhouse Restaurant
GED -
GED Program