Jarvis James
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Senior Sales Development Representative
Planview
Houston, Texas
11.2024 - Current
- Implemented best practices regarding customer follow-up procedures throughout organization.
- Assessed customer feedback and preferences to create tailored solutions for individual customers.
- Attended weekly meetings with management team to discuss sales strategies and progress towards goals.
- Collaborated with marketing team to develop effective campaigns that increased brand awareness.
- Conducted market research analysis to identify trends in the industry, customer needs, competitors' offerings, pricing structures.
- Established rapport with prospects through cold calling techniques or email campaigns.
- Researched potential new customers, identified key decision makers, and contacted them to introduce products or services.
- Participated in trade shows or other events as needed for lead generation purposes.
- Managed daily client interactions including responding to inquiries, resolving issues promptly, and following up on leads.
- Provided accurate forecasts of future sales opportunities based on current pipeline activity.
- Utilized CRM software to track all prospecting activities including calls made, received, emails sent, received, meetings held, attended.
Sales Development Representative II
Planview
Austin, TX
11.2022 - Current
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Maintained an up-to-date database of prospects and clients.
- Provided timely follow-up after initial contact for further customer engagement.
- Resolved customer complaints in a timely manner by providing helpful solutions or referring them to appropriate personnel as needed.
- Adhered to established policies and procedures when interacting with customers.
- Tracked progress against goals using CRM software programs such as Salesforce.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Conducted discovery with prospects to evaluate pain points.
- Called on key decision-makers using phone, email and social touches to bring on new business.
- Communicated prospect needs and account details to prepare team for scheduled introduction meeting.
Sales Development Representative
Planview
Austin, TX
01.2022 - Current
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Gathered customer requirements and provided product information to meet their needs.
- Resolved customer complaints in a timely manner by providing helpful solutions or referring them to appropriate personnel as needed.
- Collaborated closely with colleagues from different departments on cross-functional projects.
- Collaborated and supported sales team to build sales pipeline.
- Conducted discovery with prospects to evaluate pain points.
- Communicated prospect needs and account details to prepare team for scheduled introduction meeting.
- Identified emerging business opportunities and conducted initial outreach calls to establish contact with potential clients.
- Researched potential prospects online to produce qualified call lists for sales colleagues.
Retail Brand Ambassador
Allbirds
Austin, TX
11.2021 - 12.2021
- Promoted positive company image through superior customer service experiences.
- Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Met and exceeded goals for high-volume personal sales through clientele development and product knowledge.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Monitored sales activity and assessed customer satisfaction with purchases.
Administrative Assistant
Southern Careers Institute
Austin, TX
02.2021 - 11.2021
- Directed customer communication to appropriate department personnel.
- Updated details in company database by keying in customer contacts and delivery dates.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Head of Production
Lady Bird Provisions
Austin, Texas
08.2020 - 09.2021
- Managed materials to meet production goals and specific customer demands.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Provided input for performance reviews and identified areas for additional improvement.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
Customer Service Associate
CenturyLink
San Marcos, Texas
10.2017 - 08.2019
- Answered inbound customer calls and responded to inquiries.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Responded to customer questions about products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Listened to client concerns and asked questions to better understand needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
Anderson High School
Austin, TX06.2013
Skills
- Strategic execution
- Portfolio management
- Continuous improvement processes
- Lead Qualification
- Account Servicing
- Team Member Motivation
Timeline
Senior Sales Development Representative
Planview
11.2024 - Current
Sales Development Representative II
Planview
11.2022 - Current
Sales Development Representative
Planview
01.2022 - Current
Retail Brand Ambassador
Allbirds
11.2021 - 12.2021
Administrative Assistant
Southern Careers Institute
02.2021 - 11.2021
Head of Production
Lady Bird Provisions
08.2020 - 09.2021
Customer Service Associate
CenturyLink
10.2017 - 08.2019
High School Diploma -
Anderson High School