Years of professional experience
Jarvis Lamb
Healthcare Technology Management
El Paso,TX
Summary
Highly accomplished Healthcare Technology Management professional with business administration experience. Military trained, exceptionally organized and disciplined with proven well-developed interpersonal skills. Proven ability to motivate and direct others in a supportive, cooperative team environment. Extensive healthcare industry experience in strategy, medical device pricing, contract and vendor performance, high volume account management and cross-functional team collaboration.
Overview
22
22
2
2
Years of post-secondary education
Work History
Service Strategy Leader
GE Healthcare
El Paso, TX
03.2019 - Current
- Increased margin dollars by 12% (CM increased by 1.2 points, 69% of active contract groups and 60% of Active Contract Sites greater than 30% margin), directly contributing to bottom line growth.
- Drove VCP initiatives in NC, SC and West regions accounting for approximately $16.6 million VCP over 24 months, offsetting new deal costs.
- As 1 of 3 Service Strategy Leaders, reduced applied purchased service spend by 11M resulting in positive leverage.
- Reached 500k in cost avoidance due to LLTA Defects rhythm calls.
- Responsible for all HTM medical device pricing to include new make models, capping rule maintenance, pricing cleanup, issue resolution and customer quote requests.
- Developed COVID-19 playbook at pandemic onset and managed COVID-19 one stop shop for MVSOMs and Biomedical Technicians allowing for increased labor productivity.
- Created SOPs for HTM playbook , authoring HTM114 (Current Pricing Models SOP) and Co-authoring HTM910 (Locating the National Service Strategy of an Asset).
- Served as Ambassador for GE Healthcare at DOD Tri-Service Military biomed school.
Manager of Clinical Engineering
GE Healthcare
Houston, TX
02.2017 - 01.2019
- Managed 12 site P&L (6 HCA) resulting in $4.8 million dollars of total revenue in 2018.
- Identified critical training needs for specialty OR tables resulting in $10k ROI in year 1 and potential 20k ROI starting in year 2.
- Developed and fostered “One GE” mindset by utilizing personnel resources to assist GE Healthcare with multiple big deal start-ups including Adventist, Avanti, Mercy, Ochsner and Virginia Mason.
- Successfully coordinated 5 new business HCA facility start-ups adding approximately $3.5 million of contract revenue.
- Nuvolo (ServiceNow) super trainer for all of GE Houston Metro and Houston Methodist.
- Primary driver of "Service Forward" initiative in current area of responsibility. Currently 33% of HTM team is cross-trained and working on diagnostic imaging equipment.
- Multi-Customer single point of contact for both HTM Biomed and Diagnostic Imaging Services. Established regular QBR meetings customized to each site to ensure contract deliverables were consistently being met.
- Improved area PM compliance to over 98% up from 95% in 2017.
- Reduced area Open Case Average by 50% in 2017.
- Instituted weekly Program Coordinator calls to streamline leadership initiative throughout Houston.
- Project lead for HCA North Cypress pre-JCAHO biomedical device inventory/inspection. Total devices inventoried: 3664; Total Non-Compliant devices: 1658 (of those 65 were classified life support and 20 were classified critical); Total Non-labeled devices: 1194 devices with no asset number.
Clinical Engineer
Houston Methodist
Houston, TX
01.2014 - 02.2017
- Lead engineer responsible for weekly internal audits based on ISO 9001:2008. Audited 33 departments and inspected 4,216 medical devices.
- Project lead for Pearland Emergency Care Center site medical device integration.
- Completed NIAHO/ISO Integration course.
- Conducted 7 departmental PM label education in-services to comply with DNV.
- Calibrated test equipment program manager. Responsible for vendor communication, updating records, and maintaining inventory.
- Responsible for generating weekly technician productivity report resulting in 5% increase in overall departmental productivity.
- Project manager for technology assessment of medical equipment systems working collaboratively with multidisciplinary teams and purchasing department to evaluate offerings, determine design system configurations, and develop specifications.
- Key member of medical equipment management team which prepares, presents, and ensure that Environment of Care goals are met.
Biomedical Technician III
Houston Methodist
Houston, TX
02.2006 - 02.2014
- Investigated Barton Patient Lift failures and provided recommendations resulting in 30% reduction in parts cost and 50% reduction in failure rate.
- Directly responsible for prioritizing, standardizing and acquiring approximately $20M in medical capital equipment each year.
- Planned equipment requirements for Outpatient Center hospital expansion project and installed 1800 devices.
- Supervised and instructed 8 international biomedical equipment maintenance students in areas including safe use, application, testing, and preventive maintenance and repair of all types of clinical equipment technologies and systems as part of Houston Methodist's international biomedical exchange student program.
- Presented lessons learned to department directors from investigated accidents and hazards to comply with JCAHO and DNV standards and developed strategies to mitigate incidents.
- Collaborated with Clinical Engineers and devised new departmental equipment and testing procedures.
- Performed preventive maintenance and electrical safety testing of clinical equipment, devices, and systems, and monitored completion of preventive maintenance activities performed by outside vendors.
- Provided team leadership, training, and mentorship to entry-level personnel.
- Conducted 20+ detailed in-service sessions on safe and proper use of medical equipment.
- Collaborated with Information Systems to ensure Health Insurance Portability and Accountability Act (HIPAA) compliance and connectivity of biomedical devices.
- Fully engaged as biomedical hospital representative in JCAHO/DNV audits dating back to 2010.
Biomedical Account Representative
Universal Hospital Services
Houston, TX
02.2004 - 02.2006
- Successfully established service footprint for UHS (Agiliti) as 1st ever biomedical technician hire in Houston Metro.
- Responsible for all local Select Specialty Hospitals.
- Led Quality Improvement / Risk Management program and made recommendations for improvement.
- Functioned as liaison to multiple accounts for equipment requirements, upgrades, and suggestions ranging from telemetry system installations to nurse call systems and ventilator modifications.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Maintained Preventive Maintenance monthly completion rates above 98% with Life Support equipment at 100%.
Biomedical Technician II
San Jacinto Methodist Hospital
Baytown, TX
2003 - 2004
- Lead member of the San Jacinto Methodist Medical Equipment Evaluation Team.
- Biomedical project lead for assessing condition of 400+ medical devices prior to Decker campus satellite facility shutdown.
- Biomedical representative for the Methodist's safety committee & capital equipment committee.
- Responsible for new employee orientation of biomedical procedures and hospital safety standards.
Support Services Specialist
Crest Services
Houston, TX
01.2002 - 02.2003
- Managed 7+ Key Accounts simultaneously of up to 350 beds each.
- Led 10+ Implementation and Kick-off teams when new accounts were acquired.
- Routinely consulted Executive Stakeholders to discuss upcoming projects and needed capital equipment.
- Coordinated and monitored vendor maintenance for large repairs.
- Key member of the hospital safety committee & capital equipment committee at multiple sites.
- Maintained 95% monthly completion rate of preventive maintenance work orders.
Biomedical Equipment Repairer
US Army
San Antonio, TX
04.1998 - 03.2002
- Graduated top 5% of DOD Tri-Service Biomedical class.
- 1 of 4 technicians specially selected to implement the first MEDEX exercise at Sagami Depot, Japan. Built field hospital from the ground up. More than 600 different units of medical equipment was inventoried, safety tested, calibrated and repaired.
- Successfully represented Brooke Army Medical Center during JCAHO audit.
- Regularly developed and executed layout and installation of fully functioning field hospitals based on medical equipment during field exercises.
Education
MBA - Business Administration And Management
Texas Woman’s University
Houston, TX 01.2011 - 05.2012
Skills
HTM Operations Management
Strategic Planning and Execution
Medical Device Pricing
National Vendor Assessment
Contract Performance Monitoring
Client Account Management
Leadership and Mentoring
Collaborative Leadership
Leadership communications
Commercial strategy development
Logistics support services
Logistics operations management
Equipment decommissioning
Business administration
Budgeting
Root Cause Analysis
Government Auditing Standards
Risk management
Audit Committee
Risk Assessment
Process improvements
Performance Analysis
Employee reviews
Effective leader
Delegation
Relationship-Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
- GE Healthcare Pinnacle Award Recipient
Quote
I learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Maya Angelou
Timeline
Service Strategy Leader
GE Healthcare
03.2019 - Current
Manager of Clinical Engineering
GE Healthcare
02.2017 - 01.2019
Clinical Engineer
Houston Methodist
01.2014 - 02.2017
MBA - Business Administration And Management
Texas Woman’s University
01.2011 - 05.2012
Biomedical Technician III
Houston Methodist
02.2006 - 02.2014
Biomedical Account Representative
Universal Hospital Services
02.2004 - 02.2006
Biomedical Technician II
San Jacinto Methodist Hospital
2003 - 2004
Support Services Specialist
Crest Services
01.2002 - 02.2003
Biomedical Equipment Repairer
US Army
04.1998 - 03.2002