Jarvis Springfield
Tennessee,TN
Summary
JARVIS SPRINGFIELD CUSTOMER SERVICE | OFFICE ADMINISTRATION Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Goal-oriented Collections Representative takes initiative and build cordial relationships with customers. Analyzes sales figures, creates and implements market-specific pricing and promotional programs and develops and manages key customer relationships. Strong problem-solving, negotiation and customer service skills.
Overview
6
6
years of professional experience
Work History
Customer Account Specialist
American Financial
01.2022 - 02.2024
- Responsible for transition coordination, resource planning and training, performance management. Service level agreement and process compliance, knowledge management, scheduling , answering multi-phone lines.
- Researched accounts and completed due diligence to resolve collection problems.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Communicated with approximately 114 clients daily to understand needs and explain product value
Assistant Manager
Genghis Grill
01.2022 - 02.2023
- Helped check in new patients
- Provided billing information to new patients
- Gave facility information to new and current patients.
- Coordinated with catering staff to deliver food services for special events and functions.
- Managed team of up to 10 restaurant staff, maintaining exceptional customer service and quality standards.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed unique events and special promotions to drive sales.
Customer Service Coordinator
Bass Pro Shops
03.2021 - 02.2022
- Complete and take orders
- Organized and helped create schedules with management.
- Took ownership of customer issues and followed problems through to resolution.
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed over 50 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Administrative Assistant
Ruth Chris Steakhouse
05.2018 - 11.2020
- Managed system documents and filed paperwork
- Worked closely with payroll and HR to review/organize monthly expenses and keep records
- Coordinated office activities to secure efficiency and placed orders when necessary.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Transaction Coordinator
National Homebuyers
04.2019 - 10.2020
- Helped attract potential customers and fulfilled orders
- Ensured customer satisfaction
- Worked closely with customers to help them understand and fix any errors made.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Reviewed and executed confidential documents, contracts and disclosures.
- Coordinated appointments to show tenants and buyers prospective homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Education
HIGH SCHOOL DIPLOMA -
Fayette Ware High School
Somerville, TN05.2013
Skills
- Customer Relationship Management
- Document Management
- Business Development
- Sales and Marketing
- High-Volume Environments
Timeline
Customer Account Specialist
American Financial
01.2022 - 02.2024
Assistant Manager
Genghis Grill
01.2022 - 02.2023
Customer Service Coordinator
Bass Pro Shops
03.2021 - 02.2022
Transaction Coordinator
National Homebuyers
04.2019 - 10.2020
Administrative Assistant
Ruth Chris Steakhouse
05.2018 - 11.2020
HIGH SCHOOL DIPLOMA -
Fayette Ware High School
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