Jarvis Williams

· Major Incident Manager

• Evaluated all escalated proposed incidents against established criteria to gauge the true urgency and impact of the event.
• Convened call bridges to formulate and agree upon an action plan to restore service with stakeholders and technical teams.
• Resolved Major Incidents with stakeholder collaboration and conducted Post Incident Review (PIR), disseminating to senior leadership.

· Change Enablement & Production Assurance

• Production Change Governance: Successfully approved all out-of-hours production code deployments, ensuring compliance with governance standards and minimizing risk to live environments.
• Quality & Risk Review: Streamlined the release pipeline by conducting comprehensive quality reviews and approvals on behalf of Product Change Managers, maintaining stringent controls.
• Critical Control Enforcement: Ensured strict adherence to approval sequencing, preventing override approvals unless all prerequisite approvals were fully completed.
• Business Continuity Validation: Safeguarded system stability by performing rigorous reviews of "Back out plans/steps" to ensure robust and executable contingency strategies in the event of deployment failure.

· Data Analyst

• Provided in-depth incident analysis using monitoring and alerting tools, logs, and technical know-how on Major Incident Calls.
• Documented monitoring, alerting and log findings within the major incident ticket work notes.
• Provided educated theories on possible resolutions and root causes within the incident ticket and verbally on the call bridge.

• Monitored network performance and implemented improvements to enhance reliability.
• Provided Enterprise support for WellCare’s networks (LANs/WANs), network segments, intranets, and other data communication systems by providing level one diagnosis of issues with network servers, services, and applications in the Windows network environment.
• Responded to planned and unplanned service outages and rebooted servers as needed to address any network issues.
• Provided training to staff on new systems and technologies to enhance productivity.
• Simplified troubleshooting processes by following detailed documentation for system configurations, procedures, and best practices.

• Conducted in-depth vulnerability assessments to identify and prioritize security risks across network infrastructure.
• Developed and implemented security policies to enhance compliance with industry regulations and best practices.
• Monitored network security systems for suspicious activities, responding promptly to mitigate potential threats.
• Leveraged deep technical and financial knowledge to analyze information security systems and applications.
• Examined logs and intelligence sources to identify, categorize, and investigate detected events to determine root cause and perform historical analysis before coordinating with security information and event management (SIEM) engineers to resolve.

Course Work:

• Foundations of Ai
• Regression and Prediction
• Classification and Hypothesis Testing
• Recommendation Systems
• Generative Ai Foundations
• Networking and Graphical Models
• Business Applications of Generative Ai