Brittany Coleman
Byram,MS
Summary
Detail-oriented admissions professional with a strong focus on guiding prospective students through the enrollment process. Experienced in managing applications and maintaining accurate student records to support enrollment goals, while providing effective communication and customer support.
Overview
6
6
years of professional experience
Work History
Admission Counselor
Southern New Hampshire University
05.2025 - Current
- Guided prospective students through admissions and enrollment process, ensuring smooth transition from inquiry to registration
- Provided detailed information on academic programs, financial aid options, and university requirements to support informed decision-making
- Conducted inbound and outbound communications through calls, emails, and follow-ups, fostering relationships and enhancing student engagement
- Maintain accurate student records and support enrollment goals
Admissions Processor
Hinds Community College
10.2024 - 05.2025
- Analyzed admission applications to determine student eligibility for acceptance or denial, ensuring compliance with admission standards.
- Processed transcripts and verified documentation to maintain accurate student records and streamline admissions workflow.
- Filed and scanned student documents into electronic system to enhance accessibility and organization of student information. student documents into the system
- Communicated with students and faculty regarding admissions updates
Customer Service Associate
American Specialty Health
09.2021 - 09.2024
- Handled member payments and cancellations at front desk, ensuring accurate transactions
- Responded to customer concerns through various communication channels.
- Assisted clients with inquiries regarding health and wellness programs.
- Processed member applications and verified eligibility for services.
- Facilitated gym membership discounts for members through insurance/employer programs
Member Engagement Coordinator
Senture Signify
03.2024 - 07.2024
- Coordinated scheduling of in-home health appointments through inbound and outbound calls, ensuring timely access to care for members
- Facilitated cancellation and rescheduling of appointments for members, enhancing their experience and maintaining service continuity
- Coordinated community outreach initiatives to enhance engagement and participation.
- Developed and maintained relationships with key stakeholders to foster collaboration.
- Implemented feedback collection processes to assess community needs and preferences.
Customer Service Representative
Apria Healthcare
11.2020 - 09.2021
- Scheduled pickups and processed payments, facilitating smooth transaction experiences for customers
- Processed orders for oxygen and durable medical equipment, ensuring timely delivery to customers
- Supported team in meeting sales targets while ensuring high levels of customer satisfaction
Education
Bachelor of Arts - General Studies W/ Coding Basics
Southern New Hampshire University
05-2026
Associate of Arts -
Hinds Community College
High School Diploma -
Terry High School
Skills
- Admissions Processing
- Customer Service
- Student Support
- Problem-solving
- Communication
- Dependable
- Team-oriented
- Fast learner
- Basic coding knowledge
Timeline
Admission Counselor
Southern New Hampshire University
05.2025 - Current
Admissions Processor
Hinds Community College
10.2024 - 05.2025
Member Engagement Coordinator
Senture Signify
03.2024 - 07.2024
Customer Service Associate
American Specialty Health
09.2021 - 09.2024
Customer Service Representative
Apria Healthcare
11.2020 - 09.2021
Bachelor of Arts - General Studies W/ Coding Basics
Southern New Hampshire University
Associate of Arts -
Hinds Community College
High School Diploma -
Terry High School