Jarvis Robinson
Detroit,Michigan
Summary
Customer service professional committed to delivering outstanding support. Skilled in resolving complex customer issues and fostering positive client relationships. Reliable team player with focus on collaboration and adaptability, ensuring consistent results and high satisfaction rates.
Overview
18
18
years of professional experience
Work History
Customer Service Advocate
Centene Corporation
03.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed case escalations, ensuring timely resolution and customer satisfaction.
- Collaborated with cross-functional teams to improve service delivery processes.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Contact Tracer
Fortuna Business Management Consultants
09.2021 - 10.2022
- Conducted in-depth interviews to gather information on COVID-19 exposure and symptoms.
- Collaborated with public health officials to implement contact tracing protocols effectively.
- Maintained accurate records of contacts and follow-up actions through electronic tracking systems.
- Monitored case trends and provided insights for improving response strategies to outbreaks.
Payment Solutions Representative
One Detroit Credit Union (1DCU)
04.2013 - 07.2018
- Educated members on financial products and services to enhance understanding and utilization.
- Assisted with account setup and maintenance, ensuring compliance with organizational standards.
- Managed member inquiries through multiple channels, delivering timely and accurate information.
- Collaborated with team members to streamline processes, improving service efficiency and member satisfaction.
- Led initiatives to enhance cross-selling strategies, increasing member engagement with diverse financial solutions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Collector
Credit Acceptance Corporation (CAC)
01.2008 - 01.2010
- Inbound/Outbound call center, collections promote dialogue and actively listened with the intention of developing solutions to resolve delinquency including negotiating amicable payment arrangements to best serve the consumer by educating on the importance of improving credit rating to positively effect CAC’s profit, updating accounts in real time to expected collection goals earning personal bonuses & incentives for exceeding quotas
- Managed collection processes to ensure timely payments and reduce outstanding balances.
- Developed and implemented strategies to improve customer engagement and payment agreements.
- Trained junior collectors on best practices for effective communication and negotiation techniques.
- Analyzed account statuses to identify trends in delinquency and recommend action plans.
Education
High School Diploma -
Edwin Denby
Detroit, MISkills
- Outstanding customer support
- Complaint handling
- Administrative support
- Data entry
- Call center experience
- Data collection
Timeline
Customer Service Advocate
Centene Corporation
03.2024 - Current
Contact Tracer
Fortuna Business Management Consultants
09.2021 - 10.2022
Payment Solutions Representative
One Detroit Credit Union (1DCU)
04.2013 - 07.2018
Collector
Credit Acceptance Corporation (CAC)
01.2008 - 01.2010
High School Diploma -
Edwin Denby