Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hobby- Art
Jarvis Yeboah Dankwah

Jarvis Yeboah Dankwah

Atlanta,GA

Summary

A highly organized and experienced individual, proficient in handling multiple tasks. Excel in problem-solving, communication, and negotiation, which enhances customer experiences and builds loyalty. With a process-oriented mindset and strong analytical skills, Efficiently manage office functions and administrative personnel to meet requirements. Performance-oriented approach, with expertise in budgets, bookkeeping, and office organization, which coordinate resources effectively and boost team productivity.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Specialist

Apple
10.2023 - Current
  • Discover and understand customers' needs, offering personalized guidance and solutions.
  • Initiate positive interactions with customers, serving as the first point of contact in the store.
  • Match customer needs with appropriate Apple products, providing advice and facilitating sales.
  • Assist customers in setting up their new products, ensuring a seamless onboarding experience.
  • Provide assistance to colleagues and perform various roles within the store as needed.
  • Embrace Apple's unique style of service and consistently apply guidelines in customer interactions
  • Increased by 10% in my first week.

Associate

Amazon
02.2023 - 08.2023
    • Performed inventory control, such as counting, and stocking merchandise
    • Prepared orders for shipment by picking, packing, and labeling merchandise by using technology
    • Consistently lifted materials weighing as much as 50 pounds
    • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
    • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free

Import Agent/Customer Service Representative

Faro Cargo Handling Solutions
04.2022 - 11.2022
  • Provided exceptional customer service to a diverse range of clients, resolving inquiries and addressing concerns promptly and effectively.
  • Verified credit card information, authorization codes, and batch details.
  • Performed 60 Data entry activities daily in preparation of import and export documentation
  • Responsible for Tracking and tracing of cargo shipments if requested by customers
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Looking out for safety and appropriate transportation of Dangerous Goods per company policy.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Created documents of load plans, cargo cleanliness inspections, and transportation processes
  • Coordinated company product shipments and international transactions to eliminate freight delays

Front Desk Assistant

Auxiliary Services At Malcolm X College
01.2020 - 07.2021
  • Greeted visitors upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Received, screened and routed incoming calls.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Trained to be proficient in all Microsoft Office applications.

Education

BBA - Computer Information Systems

Georgia State University, Atlanta, GA
08.2027

Associate of Science - Pharmacy

Malcolm X College, Chicago, IL
2020

Skills

  • Ability to thrive under pressure with efficiency and accuracy and works well with complaint resolution
  • Excellent dependability and attendance record
  • Excellent knowledge on all Apple Products
  • Exceptional verbal and written communication skills, ensuring clear and courteous interactions with customers and colleagues
  • Team leader and team player with little or no supervision
  • Natural problem solver that aids in administrative support
  • Strong computer skills, navigating web-based and airline-specific software applications, email, and conducting internet searches
  • Experience with Microsoft Office (Ms Word, Spreadsheets etc) and office based machineries like printer, photocopier and fax machines
  • Scheduling and calendar management
  • Pallet jack experience
  • Inventory Control

Certification

  • CPhT - Certified Pharmacy Technician (2020-2022)
  • AWS Cloud Practitioner - Expected completion in 2024

Languages

Twi
Native or Bilingual
English
Native or Bilingual

Timeline

Specialist - Apple
10.2023 - Current
Associate - Amazon
02.2023 - 08.2023
Import Agent/Customer Service Representative - Faro Cargo Handling Solutions
04.2022 - 11.2022
Front Desk Assistant - Auxiliary Services At Malcolm X College
01.2020 - 07.2021
Georgia State University - BBA, Computer Information Systems
Malcolm X College - Associate of Science, Pharmacy

Hobby- Art

Drawing and Painting people and backgrounds based on pictures and inspiration 

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Jarvis Yeboah Dankwah