Summary
Overview
Work History
Education
Skills
Timeline
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Jas Anderson

Richmond,VA

Summary

Seasoned Area Lead with background in overseeing operations, managing teams, and driving performance improvements. Strengths include strategic planning, team leadership, and problem-solving skills coupled with proficiency in utilizing data for decision-making. Previous roles have demonstrated success in enhancing operational efficiency, improving team productivity, and elevating customer satisfaction levels.

Overview

8
8
years of professional experience

Work History

Lab Area Lead

Richmond Professional Lab
Richmond
11.2020 - Current
  • Use order tracking and status software and processes.
  • Assess area goals and ensure workflows stay organized on a daily basis.
  • Delegate responsibilities and monitor performance of team members within the area on a daily basis.
  • Be knowledgeable in all area tasks and perform/train them as needed.
  • Able to multi-task and prioritize multiple work areas so that they are all running efficiently.
  • Remain organized in both a physical and digital environments.
  • Assist training and development of seasonal/part-time associates for ongoing development.
  • Effectively communicate with the next shift the status of the work for when they come in.

Customer Service Supervisor

Kroger
Richmond, VA
05.2016 - 04.2022
  • Actively supported front end associates and managers by quickly responding to questions via phone and email, finding appropriate solutions to resolve customer issues and concerns
  • Monitored customer service operations to assess front end performance and provide feedback about processes
  • Lead the front-end team, providing assistance with day-to-day troubleshooting and complex problems using both motivational and analytical strategies.

Pro Member Service Cashier

Lowe's Home Improvement
Richmond, VA
07.2020 - 01.2021
  • Maintained customer satisfaction by focusing on addressing customer needs and resolving concerns
  • Used predetermined company procedures to evaluate problems while also using personal knowledge to find appropriate solutions
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Cultivated customer loyalty to prompt repeat customers and improved sales.

Warehouse Safety Ambassador

Amazon
Richmond
09.2019 - 06.2020
  • Reduced safety incidents by training and teaching risk management techniques, identifying hazards, providing quality checks and keeping proper documentation
  • Provided assistance in managing proper health and safety programs aligned with industry standards
  • Inspected worksites, ensured safe practices and checked gear for compliance with established safety standards.

Education

High School Diploma in Advanced Studies -

Thomas Jefferson High School

Skills

  • Leadership
  • Digital Communication
  • Collaboration
  • Creative Problem Solving
  • Troubleshooting
  • Microsoft Office
  • Time Management
  • Adaptability
  • Packaging
  • Assembly

Timeline

Lab Area Lead

Richmond Professional Lab
11.2020 - Current

Pro Member Service Cashier

Lowe's Home Improvement
07.2020 - 01.2021

Warehouse Safety Ambassador

Amazon
09.2019 - 06.2020

Customer Service Supervisor

Kroger
05.2016 - 04.2022

High School Diploma in Advanced Studies -

Thomas Jefferson High School

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Jas Anderson