Jas Bhatia
Ontario,CA
Summary
Experienced customer service professional with a comprehensive background in coordinating customer service. Skilled at streamlining processes to improve client satisfaction and operational efficiency. Able to resolve complex issues and foster productive team environments. Proven track record in managing client interactions and optimizing service processes. Recognized for reliability, adaptability, and a strong focus on team collaboration to achieve outstanding results. Expert in conflict resolution and effective communication for seamless service delivery.
Overview
25
25
years of professional experience
Work History
Customer Service Coordinator
Nextracker
01.2016 - Current
- Process and track purchase requisitions
- Process RMA’s for the Customer Service department
- Process NCR’s in Arena
- Task to Sales Orders
- Work with Procurement department to help get new vendors set up in Netsuite
- Generate warranty documentation (warranty confirmation letters, warranty transfer letters, warranty assignment and consent letters)
- Run weekly 100% probability report and update the Warranty Risk Matrix spreadsheet with all new and upcoming projects and continuously maintain the spreadsheet
- Transfer wind risk numbers from the CPP Wind Data spreadsheet to the Warranty Risk Matrix on a weekly basis
- Fielding incoming telephone calls
- Gather all pertinent information from the caller regarding the issue at hand and field the calls accordingly
- Review, authorize and forward Customer Service department invoices to be paid
- Work on various miscellaneous projects for the department on an as needed basis
- Construct Owner’s Manual binders for new customers
- Process orders for parts and other miscellaneous items for the group
- Generate ad hoc reports
- Conduct research and gather information from internal databases and/or documents to compile reports as needed for the department managers
Designer
Self-employed
01.2009 - Current
- Conducted research, developed business plan, and launched home-based custom jewelry business
- Analyzed and prepared budgets, formulated marketing and promotional strategies, and held jewelry parties to maximize sales and company awareness
- Took custom orders and consistently ensured product delivery adhered to customer expectations
Administrative Assistant
Stryker Neurovascular
01.2013 - 01.2014
- Provide administrative assistance to the R&D group including executive-level support by coordinating meetings and events, reserving conference rooms and arranging catering, making travel arrangements in Concur Travel
- Order computer hardware/software and office supplies
- Generate facilities work requests via the company’s automated system
- Designed forms to expedite certain work tasks and improved work productivity
- Serve as a back-up to purchasing specialist by processing purchase requisitions in Oracle
- Place product orders using eFactory
- Prepare domestic and international FedEx shipments
- Leading the annual Patent Awards Event project
Human Resources Coordinator
Covidien / ATR International
01.2012 - 01.2013
- Provide support to the organization and assist in all facets of Human Resources
- New hire/term processing
- On-going employee related requests
- Prepare offer letters and process all relevant documents for on-boarding of new employees
- Responsible for organization and compliance of personnel folders
- Maintain employment and benefit records
- Handle requests for employment verifications
- Ensure the accuracy of data input and data integrity to the HRIS system
- Develop, prepare and maintain all HR-related reports on a regular basis
- Assist in coordinating company activities as requested
- Assist the HR Director on special projects as needed
- Oversee the posting of new positions in PeopleSoft
- Provide monthly HR reporting – Turnover Reports
- Post Monthly Updates on Bulletin Boards and Shared Drive
- Maintain Org Chart and site phone lists
- Support employee communications by drafting PowerPoint Presentations such as new hire, promotions and employee recognition slide
Administrative Assistant
Stryker Neurovascular
01.2011 - 01.2012
- Played an active role in steering broad-scope administrative operations including executive-level support, recruiting, and intellectual property assistance
- Support Director of R&D and associated department by coordinating meetings and events, reserving conference rooms, arranging catering, and orchestrating travel arrangements
- Order computer hardware/software and office supplies
- Serve as a back-up to purchasing specialist by generating and routing purchase requisitions
- Collaboratively perform recruiting functions for R&D including interview scheduling, arranging lunch for interviews held during lunch hour, reserving conference rooms, and processing new hire set-up tasks
- Establish and maintain files including Excel spreadsheets to track and monitor intellectual property
- Prepare Confidentiality Disclosure Agreements (CDAs) for tech fairs, route CDAs for signature, deliver to requestor, and meticulously log all received CDAs in spreadsheet
- Apply dynamic organizational skills toward scheduling Patent Review Board meetings, coordinating Patent Awards Ceremony, and organizing catering for meetings and events
Immigration Specialist
Applied Materials, Inc.
01.2007 - 01.2009
- Seamlessly partnered with Immigration attorneys and other team members to ensure work authorizations complied with government regulations
- Supported immigration attorneys in resolving issues with foreign nationals’ immigration cases
- Demonstrated exemplary attention to detail in maintaining immigration-related legal documentation
- Compliance Coordinator
- Oversaw and enforced compliance regarding PERM Green Card applications requiring extensive maintenance of Excel spreadsheets
- Posted, removed and filed Labor Condition Applications and other in-house postings
- Administered company applicant tracking systems (e-Recruit and Taleo) and efficiently forwarded all recruitment documents to vendors
HR Administrator
Boston Scientific
01.2000 - 01.2006
- Proficiently navigated a wide range of HR operations encompassing new hire on-boarding, monthly headcount and turnover reporting, and entering all new hires, status changes, salary increases and terminations in PeopleSoft for three locations
- Assembled new hire, termination and benefits packets, prepared new employee files, and coordinated workstation set-ups for new hires
- Provided new hires with benefits information such as type of insurance plan, coverage types, rates, instructions on enrollment process, and deadline to enroll
- Managed Workers' Compensation claims and strategized with management to expedite employee’s return to work
- Participated in I-9 and personnel files audits to ensure alignment with government regulations
- Reviewed and accurately inputted acquisition employee data into PeopleSoft
Education
High School -
Sidney Stringer High School & Community College
Business College - Secretarial/Receptionist
Santa Barbara Business College
Fremont, CASkills
- Microsoft Word
- Excel
- PowerPoint
- Peoplesoft
- Lotus Notes
- Internet
- New hire orientation
- On-Boarding process
- Workers Compensation
- Payroll processes
- Benefits processes
- New hire paperwork process
- Termination paperwork process
- Monthly headcount reports
- Turnover reports
- Employment verifications
- Confidential records maintenance
- Database training
- Audits
- Acquisitions
- Organization skills
- Time management skills
- Planning
- Follow through
- Interpersonal communication
- Customer service skills
- Effective communication
- Challenge acceptance
- Fast-paced work environment
- Work ethics
References
Available upon request
Timeline
Customer Service Coordinator
Nextracker
01.2016 - Current
Administrative Assistant
Stryker Neurovascular
01.2013 - 01.2014
Human Resources Coordinator
Covidien / ATR International
01.2012 - 01.2013
Administrative Assistant
Stryker Neurovascular
01.2011 - 01.2012
Designer
Self-employed
01.2009 - Current
Immigration Specialist
Applied Materials, Inc.
01.2007 - 01.2009
HR Administrator
Boston Scientific
01.2000 - 01.2006
High School -
Sidney Stringer High School & Community College
Business College - Secretarial/Receptionist
Santa Barbara Business College
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