Jasmine Szczepanik
Crestview,FL
Summary
Proven leader at Pounders Hawaiian Grill, adept in employee training and customer complaint resolution. Enhanced team performance and efficiency through effective mentoring and prioritizing tasks. Skilled in cash handling and fostering a positive work environment, significantly improving customer satisfaction and operational productivity.
Overview
5
5
years of professional experience
Work History
Shift Manager
Pounders Hawaiian Grill
03.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
Head Prep Cook
Pounders Hawaiian Grill
03.2021 - 03.2024
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Expedited orders efficiently during busy periods, ensuring accurate plating and prompt delivery to tables.
- Assisted head chef in creating daily specials using surplus ingredients, minimizing waste while providing variety for customers.
- Provided training to new employees on proper food handling, sanitation practices, and equipment usage, resulting in increased productivity.
- Contributed to a positive work environment by maintaining professionalism under pressure during peak hours.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Trained and assisted new kitchen staff members.
Crew Member
Sweets & Savory
06.2019 - 04.2020
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Reduced operational costs by efficiently managing resources and reducing unnecessary expenses.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
- Increased customer satisfaction with prompt and accurate order taking.
Education
Food Safety
Manager’s ServSafe
Niceville, FL03.2024
High School Diploma -
Okaloosa Virtual Instruction High School
Crestview, FL04.2022
Food Safety
Food ServSafe
Crestview, FL04.2021
Skills
- Cash Handling
- Employee Training
- Accurate money handling
- Handling Customer Complaints
- Energetic and Enthusiastic
- Team Development
- Delegating Work
- Mentoring and Coaching
- Inventory Control
- Hiring and Recruiting
- Cost reduction and containment
- Equipment Maintenance
- Priority management
- Worker Training
- Assigning Work
- Work Planning and Prioritization
- Coaching and Mentoring
Timeline
Shift Manager
Pounders Hawaiian Grill
03.2024 - Current
Head Prep Cook
Pounders Hawaiian Grill
03.2021 - 03.2024
Crew Member
Sweets & Savory
06.2019 - 04.2020
Food Safety
Manager’s ServSafe
High School Diploma -
Okaloosa Virtual Instruction High School
Food Safety
Food ServSafe
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