Jasamine Madison
Carlsbad,NM
Summary
Dynamic Assistant District Manager with a proven track record at Kids Empire, enhancing operations and team performance through effective leadership and operations management. Excelled in customer relations and staff development, significantly improving service standards and operational efficiency. Skilled in Microsoft Office, adept at solving complex problems and fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Assistant District Manager
Kids Empire
06.2021 - 05.2024
- Collaborated with other District Managers to share best practices and drive overall company success.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues.
- Boosted team performance by implementing effective coaching and training methods.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Coach, counsel, and discipline employees.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Inspected job sites and facilities to detect potential safety hazards and put corrective measures immediately into effect.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enforce systems, policies, procedures, and productivity standers.
- Managed labor schedules for optimal productivity and cost effectiveness.
- Coordinated schedules and timelines for events.
- Monitored vendor performance to ensure adherence to contractual obligations and quality standards.
Assistant Manager
Dominos Pizza Inc.
02.2015 - 06.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Cypress Lake Highschool
Houston, TX05.2015
Skills
- Customer Relations
- Microsoft Office
- Operations Management
- Staff Training and Development
- Supervision and leadership
- Organization skills
- Interpersonal skills and problem solving
- Customer Service
Timeline
Assistant District Manager
Kids Empire
06.2021 - 05.2024
Assistant Manager
Dominos Pizza Inc.
02.2015 - 06.2021
High School Diploma -
Cypress Lake Highschool