Ja'Sanda Scott
Nacogdoches,TX
Summary
Dedicated to working quickly and accurately to trim parts. Knowledgeable about inspecting products and maintaining safety procedures. Highly efficient and flexible to meet changing demands. Detail-oriented Trimmer offering two years of experience and upbeat, positive personality. Excellent cleaning, sanitizing and finishing skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Breast Trimmer
Pilgrim Pride
12.2016 - 03.2017
- Used hand tools to complete delicate work.
- Worked effectively in fast-paced environments.
- Trimmed unwanted materials off desirable [Products].
- Maintained safety practices and quality controls.
- Ran high-speed mold machines, grinders and cutters.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Customer Service Cashier
Morgan Oil Company
06.2017 - 01.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Breast Trimmer
Pilgrams Pride
04.2018 - 05.2018
- Used hand tools to complete delicate work.
- Ran high-speed mold machines, grinders and cutters.
- Inspected equipment, checking for proper functioning and safety.
- Trimmed unwanted materials off desirable [Products].
Breast Packer
Tyson Foods
11.2019 - 01.2020
- Collaborated with team members to achieve daily goals and meet company objectives.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Completed daily orders with expert picking and packing of shipments.
- Inspected items for defects and damage.
Customer Service Cashier
Morgan Oil Company
04.2019 - 04.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Front End Retail Cashier
Lowe's
06.2019 - 08.2019
- Assisted customers by answering questions and fulfilling requests.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Connected with customers to support positive transaction experiences and address service concerns.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Provided warranty information to customers purchasing covered items and services.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative
Harbor Freight
11.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Maintained up-to-date knowledge of product and service changes.
Customer Service Representative
Family Dollar
02.2020 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Breast Trimmer
Tyson Foods
04.2021 - 05.2021
- Used hand tools to complete delicate work.
- Ran high-speed mold machines, grinders and cutters.
- Trimmed unwanted materials off desirable [Products].
- Maintained safety practices and quality controls.
Education
No Degree - Mandatory Studies
Nacogdoches High School
Nacogdoches, TXSkills
- Product Specifications
- Assembly Line Experience
- Operating Equipment
- Packing Expertise
Timeline
Breast Trimmer
Tyson Foods
04.2021 - 05.2021
Customer Service Representative
Family Dollar
02.2020 - 04.2021
Breast Packer
Tyson Foods
11.2019 - 01.2020
Customer Service Representative
Harbor Freight
11.2019 - 01.2020
Front End Retail Cashier
Lowe's
06.2019 - 08.2019
Customer Service Cashier
Morgan Oil Company
04.2019 - 04.2019
Breast Trimmer
Pilgrams Pride
04.2018 - 05.2018
Customer Service Cashier
Morgan Oil Company
06.2017 - 01.2018
Breast Trimmer
Pilgrim Pride
12.2016 - 03.2017
No Degree - Mandatory Studies
Nacogdoches High School
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