Jasanique Strothers
El Paso,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GC Services
El Paso, Texas
11.2021 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Mentored junior team members and managed employee relationships.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Prevented key account losses by researching discrepancies and correcting problems.
Health Professions Program
Bel Air High School
El Paso, Texas
08.2017 - 06.2021
- Conducted research on current health care topics and trends.
- Provided support to medical staff during examinations and treatments.
- Observed procedures such as surgeries and physical therapies.
- Collected vital signs from patients including weight, temperature, pulse rate, respiration rate, and blood pressure readings.
- Communicated effectively with patients regarding their medical needs.
- Participated in educational seminars related to new developments in healthcare practices.
- Implemented safety protocols within the clinical environment to ensure compliance with regulations.
- Ensured that all equipment is functioning properly before use in patient care activities.
- Administered first aid treatment when necessary according to standard operating procedures.
- Supported development and execution of special community events.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Safeguarded medical records to maintain patient confidentiality.
- Compiled and coded patient data using standard classification systems.
Education
High School Diploma -
Bel Air High School
El Paso, TX06-2021
Some College (No Degree) - Kinesiology
New Mexico State University
Las Cruces, NMSkills
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
- Account updating
- Call Management
- Complaint resolution
- Product Knowledge
- Microsoft Office Suite
- Follow-up skills
- Computer Proficiency
- Research
- Staff Training
- Microsoft Outlook
- Medical terminology knowledge
- High-energy attitude
- Multi-Task Management
- Product Education
- De-Escalation Techniques
- Quality Assurance Controls
- Office equipment proficiency
- Conflict Resolution
- System implementation
- Problem-solving abilities
- Microsoft PowerPoint
- Receiving support
- Customer Education
- Critical Thinking
- Positive and professional
- Adaptive team player
- Documentation
- Typing 35 WPM
- Microsoft Excel
- Escalation management
- Researching
- Professional telephone demeanor
- Problem Resolution
- Proofreading
- Project management abilities
- Grammar
- Senior leadership support
- Customer Service
- Typing proficiency
- Account Management
- Customer consulting
Affiliations
- SInging
- Dancing
- Reading
- Drawing
Languages
English
Full Professional
Accomplishments
- NJHS
Certification
- CPR certification
About Me
- I have always been hardworking and wanting to help others around me. I have always been reliable and quick with my hands, feet and thinking process.
- Responsible
- Caring/Giving
Timeline
Customer Service Representative
GC Services
11.2021 - 11.2023
Health Professions Program
Bel Air High School
08.2017 - 06.2021
High School Diploma -
Bel Air High School
Some College (No Degree) - Kinesiology
New Mexico State University