Jasaundreah Fite
Denver,CO
Summary
I am Jasaundreah Kimahnie, I like to work in costumer service because I can communicate and handle people well. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. I am Dependable with track record of success in field, attention to detail and proactive mindset. I always seek opportunities to improve processes and workflows for team benefit. I'm hardworking and excels at multitasking in fast-paced environments. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I'm Devoted to giving every customer a positive and memorable experience. Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
Work History
Shift Leader
Root Down Acres
Denver, CO
03.2023 - 02.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Front Desk Receptionist
Timberline hotel
Denver, CO
01.2022 - 02.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
Education
High School Diploma -
East High School
Denver, CO05-2023
Skills
- Production Reporting
- Operations Support
- Customer Service Management
- Production Scheduling
- Flexible Schedule
- Goal Setting and Tracking
- Staff Supervision
- Professional Appearance
- Training Assistance
- Drawer Assignments
- Problem-Solving
- Motivational Leadership
- Strong verbal and written communication
- Cash Handling
- Diplomatic and Fair
- Shift Scheduling
- Team motivation
- Complaint resolution
- Client Service
- Sales Reporting
- Shift checklists
- Team Supervision
- Policy and Procedure Enforcement
- Positive Attitude
- Scheduling
- Office Management
- Clerical Support
- Security awareness
- Positive and professional
- Information Protection
- Service-oriented mindset
- Business operations understanding
- Professional and polished presentation
- Time Management
- Scheduling appointments
- Meticulous and organized
- Meeting Preparation
- Greeting and Seating Clients
- Travel Planning
- Professional Demeanor
- Strategic Planning
- Organization skills
- Multi-Line Telephone Systems
- Multi-line telephone skills
- Recordkeeping and bookkeeping
- Documentation And Reporting
- Travel Arrangements
- Security understanding
Languages
English
Professional
Contact Info
- 720-431-1165
- Jasaundreahfite4@gmail.com
- Denver, Co 80239
Timeline
Shift Leader
Root Down Acres
03.2023 - 02.2024
Front Desk Receptionist
Timberline hotel
01.2022 - 02.2023
High School Diploma -
East High School
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