Summary
Work History
Education
Skills
Military Service
Timeline
Generic

Jasaveonia Williams

Junction City,KS

Summary

Service-focused bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.

Work History

Customer Service Advocate

TTEC
08.2021 - 10.2021

Customer Service Representative (Remote)

Alorica-Charleston, SC
06.2021 - 08.2021

Call Center Agent

Advanced Call Center Technologies, LLC-Junction City, KS
08.2020 - 12.2020

Deli Clerk/Customer Service

Kroger Stores-Sandusky, OH
07.2019 - 06.2020

Education

High school diploma -

Sandusky High School
Sandusky, OH
06.2016

Skills

  • Microsoft Office
  • Customer Service
  • Customer Support
  • Food Service
  • Food management
  • Food safety
  • Culinary experience
  • Menu planning
  • Citrix
  • Inventory control
  • Insurance verification
  • Critical Care Experience
  • Problem Resolution
  • Microsoft Word
  • Microsoft Powerpoint
  • Critical Thinking
  • Organizational Skills
  • Strong Listening Skills
  • Time Management
  • Teamwork

Military Service

Army, United States, PFC, 10/01/16 - 05/01/19

  • Supervise, prepare and serve food in a field or garrison operation, Perform preliminary food preparation procedures.
  • Prepare menu items listed on the production schedule., Prepare serving line,garnish food items and apply food protection and sanitation measures in a field and garrison environment.
  • Create Class I requirements using the Army Food Service Management Information System.
  • Ensure proper and complete Class I Operational Rations are assembled for distribution from the Subsistence Platoon to supported Field Feeding Teams.
  • Operate, maintain, and clean field kitchen equipment. Erect, strike, and store field kitchens. Perform preventive maintenance on garrison and field kitchen equipment.
  • Assists monthly cyclic/ sensitive items inventory.
  • Conducts IQ09 history of equipment and maintenance work orders.
  • Conducts lateral transfers with internal GCSS- Army unit.
  • Use zpobstruc to find unit DODAACS.
  • Reverse and delete pgi'd turn-in documents using VL09 and VL03N.
  • Supply and Services functions in accordance with army regulations, policies and procedures.
  • Post good receipts and post goods issues lateral transfer and 1348 turn-in documents.
  • Utilizes various property accountability web-based automated systems to track inventory, lateral transfers.
  • Understanding knowledge of Army policies.
  • Conducted Command Supply Discipline Program., Verifies turn-in dispositions for accuracy., Order shortages for component of end items utilizing GCSS-Army.
  • Prepared items to be turned into Defense Logistics Agency (DLA), Properly stored, handled and packaged of equipment and sensitive items
  • Provided clear and concise instructions on the layout turn-in process
  • Conducted joint inventory during change of command and lateral transfers internally.
  • Performed supply actions in timely manner., Conducted barracks management inventory reports and room inspections
  • First Aid & CPR
  • Land Navigation,
  • Self-Defense
  • Creation of government travel card
  • Conducted GPC Request in GFIBS

Timeline

Customer Service Advocate

TTEC
08.2021 - 10.2021

Customer Service Representative (Remote)

Alorica-Charleston, SC
06.2021 - 08.2021

Call Center Agent

Advanced Call Center Technologies, LLC-Junction City, KS
08.2020 - 12.2020

Deli Clerk/Customer Service

Kroger Stores-Sandusky, OH
07.2019 - 06.2020

High school diploma -

Sandusky High School
Jasaveonia Williams