Years of facility management experience
Jonathan Schlappi
Facilities Manager, Critical Real Estate And Facility Operations West
Summary
Hard-working, dependable and adaptable professional seeking permanent role with room for advancement. Offering almost a decade of progressive experience working in facilities and project management. Considered by colleagues to be a proactive and resourceful manager with excellent leadership ability, problem-solving and multitasking skills. Motivated leader with excellent interpersonal skills and decision making abilities. Result and detail oriented, possessing an exceptional commitment to quality and service. Adept at providing guidance to internal teams while managing outside vendors and contractors. Strong track record of success leading multiple projects and teams simultaneously while coordinating onsite maintenance and amenities. Proven aptitude for project management, cost reduction, and process improvement. Perfect safety record. KPI overachiever. Able to communicate effectively with all levels of the organization. Ready and willing to take on difficult challenges and added responsibilities to meet team goals.
Overview
9
9
16
16
Years of professional experience
Work History
Critical Facilities Manager
T-Mobile
Remote
03.2022 - Current
- Managed a portfolio consisting of 190 critical facilities of various site types across 12 states and three time zones in T-Mobile's Critical Real Estate and Facility Operations West division.
- Successfully maintained 100% network uptime for customers and government agencies that depend on T-Mobile's service excellence.
- Managed a wide variety of projects of varying sizes and scopes, accomplishing multiple tasks within established timeframes.
- On-call 24x7 to assist with any and all site issues from site access for vendors to emergencies.
- Quickly learned and utilized CAFM / CMMS systems Corrigo and T-Mobile's in-house Service Management system.
- Helped T-Mobile achieve work order and database impeccability.
- Directed vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Oversaw all aspects of equipment installation, site maintenance, and repairs alongside my partner engineer and with in collaboration of numerous onsite teams.
- Coordinated cleaning and janitorial services to keep facility clean and presentable.
- Effectively developed and maintained positive relationships with T-Mobile vendors, landlords, Critical Environment Engineers, Space Planners, Sourcing, Procurement, Finance, Security, EH&S, CFE&I, Capital Projects, field techs and onsite personnel across the region from a remote location.
- Traveled to sites to conduct in-depth site inspections of facility grounds, external structure, systems and equipment.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Accounted for building usage and organizational needs when planning maintenance activities.
- Identified interior and exterior areas of improvement and updated these areas accordingly.
- Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.
- Utilized my acute attention-to-detail and common sense to develop and present new processes, improved existing processes.
- Led meetings and participated on “Tiger Teams” to help solve our most difficult obstacles.
- Hosted training sessions to teach other T-Mobile teams and vendors about T-Mobile systems and processes.
- Led monthly market meetings with local site teams to inform and discuss any issues, satisfaction with vendor performance, progress of ongoing work, upcoming projects etc.
- OPEX budget planning and creation, planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Conducted due diligence and uncovered multiple vendors purloining from T-Mobile.
- Procured multiple quotes from vendors to ensure highest cost savings.
- Approved quotes and invoices, updated GL codes.
- Processed Purchase and Work Orders up to $25,000.
- Collaborated with state and local government agencies to develop land surveys, negotiate fines etc.
- Complied with state and federal environmental regulations and reporting requirements.
- Developed emergency plans and led EH&S trainings for onsite staff.
- Monitored and tracked progress of projects using Gantt charts.
- Procured onsite supplies and delicious snacks / drinks.
- Assisted with the Cogent Communications acquisition of the T-Mobile Wireline portfolio.
- Maximized performance by monitoring daily activities and mentoring team members.
- Created environments where people loved to work and motivated employees to strive for their greatest potential, increasing team harmony and productivity.
- Consistently outperformed on KPIs, averaging a 95%-100% score.
Critical Facilities Assistant Manager
J.L.L At T-Mobile
Remote
07.2021 - 03.2022
- Maintained physical condition of facilities to achieve safe, clean, and functional spaces for five T-Mobile critical facility sites in the Pacific Northwest Region: Bellevue, Bothell, Portland, Draper, Boise.
- Scheduled, coordinated and supervised all facility-related tasks and activities within time and budget constraints.
- Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
- Collaborated with other departments to foster efficient use of facility space and resources.
- Assisted in site safety and risk mitigation training development.
- Quickly learned and utilized the CMMS system Corrigo to coordinate Preventative Maintenance, Reactive, Corrective, Recurring and Client Requested work.
- Improved CMMS system Corrigo accuracy and completeness.
- Created Change and Service Requests via T-Mobile's PIER 2.0 system.
- Assisted in the development of the critical facilities budget.
- On-call 24x7, responded to all SWITCH and data center emergencies, often acted as point of contact for projects when CFM was unavailable.
- Maintained inventory and submitted written requests for supplies to keep stock levels even.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Updated tracking system monitoring facilities-related materials, supplies and equipment.
- Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
- Negotiated with vendors to secure cost-effective pricing and terms for facility-related services and supplies.
- Conducted regular facility inspections to identify repair needs or improvements.
- Assisted with meetings and conference room reservations.
Operations Coordinator
J.L.L At Google
Bellevue, WA
02.2019 - 07.2021
- Coordinated a wide array of day-to-day facility operations and maintenance projects for our client, Google, reporting to both the Google REWS Facility Managers and JLL Site Service Managers.
- Directed site vendors to provide repairs, preventative maintenance, and Google amenities at the Bellevue Google office.
- Completed site projects of varying scale and scope, always tracking to a timely completion.
- Acquired multiple quotes for work, conducted preliminary reviews, and compiled detailed service reports post-completion of work.
- Provided precise direction to vendors, facilities staff and other service providers to ensure coordination and flawless execution of work, with minimal business disruption.
- Consistently produced high quality work, above and beyond what is asked, supporting other JLL service lines such as Reception, Mailroom, Events, Janitorial, Moves / Adds / Changes (MAC) team.
- Worked closely with a number of Google teams fitness, food services, massage, transportation, and acted as a primary point of contact for our site.
- Maintained visibility with clients onsite to provide spontaneous customer service.
- Proactively developed and maintained strong, positive relationships with employees and teams within Google and JLL.
- Maintained a positive and productive relationship with the Google landlord in a multi-tenant building.
- Responded to all work orders in a timely manner, ensured that all KPIs were consistently met, and provided world-class customer service.
- Identified opportunities for improved operation and service excellence, made recommendations for site inspection protocol.
- Implemented new EH&S policies and practices. Created and maintained emergency response plans.
- Led the Building Emergency Team, coordinated drills, managed the Floor Warden team.
- Coordinated with Google and building security teams to manage building access, safety and privacy.
- Became a national JLL Safety 101 trainer.
- Updated and maintained accurate financial records, official documents, and web pages for the site.
- Saved JLL and Google considerable amounts of money by utilizing personal expertise in self-repairs, common sense, troubleshooting and thoughtful sourcing.
- Scheduled meetings and booked conference rooms.
- Tracked company equipment, tools and technology to manage inventory.
- Coordinated site events.
- Motivated coworkers and Google employees to maximize team cohesiveness and productivity.
Supply Chain Assistant
Amazon
Seattle, WA
03.2018 - 11.2018
- Supported multiple project management teams by working closely with Amazon suppliers to ensure time sensitive delivery of services, items, and building features necessary to the startup phase of new Amazon Fulfillment Centers for the Startup and Launch Procurement Team.
- Established and fostered positive relationships with Amazon suppliers to develop processes and reports to track items, identify items at-risk of missing their need-by date, and issue missing purchase orders.
- Identified issues with purchase orders and worked as a liaison between supplier and Category Analyst or Project Manager to remedy any issue, which ultimately saved Amazon over $30,000.
- Increased visibility, accountability and accuracy of deliveries for 80,000+ line items across nearly 40 new sites in 2018.
- Quickly learned and utilized Coupa, an all-in-one business spend management software; alongside Excel’s vlookup, pivot tables and macro functions while Amazon began to phase out Oracle.
- Arranged travel for Category Analysts and Program Managers when visiting sites..
Data Specialist
Washington Center for Real Estate Research
Seattle, WA
03.2017 - 10.2017
- Responsible for contacting building inspectors, permitting departments and commercial real estate companies to produce a variety of reports for Real Estate professionals, local and state governments across Washington state.
- On average, conducted 80-100 phone interviews per day to create accurate basis for vacancy and building permit reports.
- Analyzed collected data to communicate status quo and infer projections within the market.
Analyst
South Park Seattle Comprehensive Equity Plan, GIS
Seattle, WA
09.2016 - 03.2017
- Collaborated with the Seattle Department of Planning and Development in consecutive quarters to increase equity within the neighborhood of South Park through effective area-specific planning strategies.
- Conducted in-depth field and desk research for site analysis.
- Took pictures, conducted stakeholder interviews, took inventory of local businesses, coordinated with neighborhood groups, employed SWOT analysis, mapping, and case studies to produce a document deliverable and presentation for the Seattle Department of Planning and Development.
Assistant Planner
University of Washington CP&D
Seattle, WA
08.2014 - 08.2016
- Assisted Senior Planners and other program staff within the UW Capital Planning and Development Department with administrative tasks and projects including but not limited to Campus Master Plan Review, Space Planning Design and Asset Management, Community Outreach, Creating Departmental Publications, General Data Entry & Spreadsheet Analysis
- Utilized Accordant, CadM’s workspace management software Accordant to design a variety of spaces throughout campus.
- Lobbied for student representation in campus projects, which was granted by the UW CP&D.
- Selected as a student representative and served on the City-University Community Advisory Committee.
- Constructed an interactive 3D asset map of the UW campus using an in house CAFM to increase asset accountability, and provide up-to-date information to a variety of teams within the CP&D.
- Hosted public information sessions.
- Assisted in a collaboration between UW stakeholders, the City-University Community Advisory Committee, as well as several architecture and environmental firms to developed the University of Washington's 2018 campus master plan.
Education
Bachelors - Urban Planning & Real Estate
University of Washington
Seattle, WASkills
Facility Inspections
Facilities Management
Computer Aided Facilities Management Systems, CAFM
Computerized Maintenance Management Systems, CMMS
Planning, Scheduling, Coordination
Leadership and Supervision
Operations Oversight
Process Development and Improvement
Google Suite / Workspace
Microsoft Windows and Office Suite
MacOS / OS X
Active Listening
Data Entry
Flexible and Adaptable
Written Communication
Budget Creation and Execution
Training and Development
Data Analysis
Key Performance Indicators, KPIs
Problem Identification and Problem Solving
Customer Service and Satisfaction
Time Management
Teamwork and Team Building
Public Speaking
Pitching Ideas
Service Level Agreements, SLA
Timeline
Critical Facilities Manager
T-Mobile
03.2022 - Current
Critical Facilities Assistant Manager
J.L.L At T-Mobile
07.2021 - 03.2022
Operations Coordinator
J.L.L At Google
02.2019 - 07.2021
Supply Chain Assistant
Amazon
03.2018 - 11.2018
Data Specialist
Washington Center for Real Estate Research
03.2017 - 10.2017
Analyst
South Park Seattle Comprehensive Equity Plan, GIS
09.2016 - 03.2017
Assistant Planner
University of Washington CP&D
08.2014 - 08.2016
Bachelors - Urban Planning & Real Estate
University of Washington