Jascinth Carvalho

• Coordinate and track movement of shipments by liaising with airlines.
• Manage complex transactional and emotional customer situations professionally, while meeting service demands.
• Build long term loyal customer relations by providing top-notch service and detailed order, account and service information.
• Address various internal and external customer questions and concerns regarding shipments, status, service and needs.
• Track orders and shipments while assisting with other customer service needs.
• Resolves issues in a timely manner while complying with company standards.
• Interaction with US Customs to ensure proper procedures are being adhered to.
• Provide primary customer support to internal and external customers in a fast-paced environment.

Support customer service goals and enhance relations through knowledgeable and positive communication.

Deliver fast, friendly and knowledgeable service for routine questions and service complaints.

Share detailed information regarding Air shipments to customers.

Maintain calm, friendly demeanor with upset customers to de-escalate stressful situations.

Answer daily phone calls to resolve customer issues efficiently.

Process truckers recovering freight by ensuring that the correct release by customs is posted in the system.

Process data from export documents.

Prepare Import/export flight documents.

• Support accounting by researching and reporting on shipments, scanning documents and entering data.
• Log, track and trace shipments across airport and partner locations.
• Improve customers satisfaction by provide information about both Import and Export shipments.
• Process truckers recovering freight, by ensuring that the correct release from customs is posted in system, also by ensuring that monies due have been paid by the customer.
• Process data from export documents
• Compute dims
• Prepare Import/Import Tonnage reports for Management/Accounting
• Prepare Import/Export Flight documents
• Maintain operations, compliance with FAA, TSA and airport regulations.

• Organize agents responsible for offloading and uploading aircrafts upon arrival and prior to departure.
• Respond to daily requests about assistance and time frames.
• Plan, organize and manage the work of subordinate staff, to ensure that the work's accomplished in a manner consistent with organizational requirements.
• Direct all dispatching, routinize and tracking of fleet vehicles.
• Complete daily logs for airlines and accounting.
• Train new employees in various procedures and give feedback on daily work performance to increase productivity and caller satisfaction.
• Evaluate inventory levels to keep appropriate supply counts on hand at all times.

• Support customer service goals and enhance relations through friendly, knowledgeable and positive communication.
• Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
• Share detailed information regarding Air Import Shipments to help customers make decisions.
• Maintaine calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Work under strict deadlines
• Answer daily phone calls to resolve customer issues efficiently.
• Escalate customer concerns, store issues and inventory requirements to supervisors.
• Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming positive experiences.
• Organize ramp agents for offload and upload of aircraft upon arrival, and prior to departure.
• Track flights for arrival times to ensure ramp crew is secured.

• Coordinate logistics for conferences and seminars, including travel arrangements and venue reservations.
• Work closely with auditors during review process, providing clerical support and completing assigned tasks.
• Draft and review equipment maintenance work requests.
• Answer phones and emails with efficiency and appropriate responses.
• Schedule Management meetings and coordinate development of meeting materials and agendas.
• Schedule conferences and meeting while coordinating logistics for travel and accommodations.
• Coordinate executive and senior management vacation, day-to-day meeting and travel schedules.
• Restock office and break room supplies independently to maximize team productivity.
• Work directly with the General Manager to plan and execute special projects.
• Handle and distribute all incoming and outgoing mail for executive team.
• Co-ordinate the servicing of all company vehicles.
• Set up meeting and event logistics for senior management, including executives and board of directors.