- Horseback Riding
- Outdoor Recreation
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Reading
- I enjoy helping others and giving back to the community
- Hiking
- I enjoy cooking for friends and family gatherings
JASCY BANKS
Pendleton,Indiana
Summary
Highly dedicated and experienced licensed practical nurse with 6 years of healthcare experience in diverse medical environments, including pediatrics, plasma centers, and LTC. Committed to delivering high-quality and compassionate care to all patients. Demonstrated exceptional leadership abilities and excelled in both verbal and written communication. Continuously improving interpersonal and soft skills to make a meaningful impact on colleagues and individuals served.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service LTC LPN Liaison
Williams Brothers LTC Pharmacy
05.2024 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with nursing staff, Director of Nursing, and administration to educate staff on pharmacy procedures and proper medication administration
- Conducted thorough medication cart audits in LTC buildings to ensure compliance with healthcare regulations and medications management/storage.
- Administered vaccinations to all long-term care nursing home customers of WB.
- Managed customer service operations for LTC facilities across the northern Indiana region for Williams Brothers.
- Delivered comprehensive in-service presentations to new onboarding facilities administration and nursing staff, covering essential pharmacy procedures and policies.
- Conducted customer service visits quarterly to ensure facility administration satisfaction with WB pharmacy services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Designed and facilitated dementia-friendly training sessions for LTC facilities.
LPN
Biolife Plasma Services/ Takeda pharmaceuticals
01.2021 - 06.2024
- Biolife plasma services is an industry leader in the collection of high quality plasma that is processed into life saving, plasma-based therapies.
- Extensive phlebotomy experience.
- Evaluate and manage donor reaction(s), vasovagal reaction, seizure's, calcium citrate reactions, drug overdose, heart attacks, allergic reactions, bruising, which could occur at a facility during a plasma donation as outlined in the Medical Affairs Guidance/standard operational procedures.
- Follow applicable Guidelines for medical emergencies including the execution of Center Physician's standing orders and donor transport to emergency care facilities
- Manage employee incidents and determine whether further evaluation is required by occupational health/ER
- Perform in depth medical history examination including physical exam, and evaluation of medical conditions and medications to determine donor eligibility to donate plasma
- Manage donor deferral; reviewing test results and notifying donors of unsuitable test results per applicable SOPs.
- Maintain applicable employee medical records
- Administer employee Hepatitis B and Influenza vaccines.
- Intake of donor vitals including, TP and hematocrit, along with educating/counseling donors on nutrition
- Training new LPN/RN hires/MSS preceptor
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
LPN
Sproutlings pediatric preschool and daycare
01.2019 - 12.2020
- Implemented patient care for up to 10 children per classroom
- Administered all scheduled medications, and treatments
- Assessed child's status and notified DON of clinical changes
- Interacted with other department such as PT, OT, and ST regarding patient care.
- Educated patients/families on health care needs, conditions, and treatment plan/options, etc
- Provided assistance to Nursing Manager on updating care plans and daily interventions
- Work daily on break through therapies for children and work hand in hand with all therapist
- Maintained patient charts, documentation, and confidential files
- Implement care plans to help encourage child/children to be integrated into a typical preschool classroom setting while tending to any and all medical needs.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Collaborated with interdisciplinary team of healthcare (OT,PT,ST) and social service providers to address patients' needs through effective intervention and care planning.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Administered medications and injections to patients.
Server
Bahama Breeze
12.2016 - 12.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server
Almas Italian Restaurant
01.2016 - 10.2016
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate of Science - Practical Nursing
Pittsburgh Technical College
Oakdale, PA01-2018
Skills
- Medication administration
- Vital signs monitoring
- Medical documentation
- Geriatric nursing
- Catheter care
- Health promotion
- DONA International Certified Doula
- Phlebotomy
- Pediatric nursing
- Patient relationship building
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Starfish Initiative Mentor-United Way of Central Indiana
- Doula Certification – DONA International or Childbirth and Postpartum Professional Association.
Interests
Timeline
Customer Service LTC LPN Liaison
Williams Brothers LTC Pharmacy
05.2024 - Current
LPN
Biolife Plasma Services/ Takeda pharmaceuticals
01.2021 - 06.2024
LPN
Sproutlings pediatric preschool and daycare
01.2019 - 12.2020
Server
Bahama Breeze
12.2016 - 12.2018
Server
Almas Italian Restaurant
01.2016 - 10.2016
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Starfish Initiative Mentor-United Way of Central Indiana
- Doula Certification – DONA International or Childbirth and Postpartum Professional Association.
Associate of Science - Practical Nursing
Pittsburgh Technical College
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