Jaselle Molina
New York,NY
Summary
Experienced professional seeking a challenging position to drive growth and development. Skilled in achieving success in various roles. Dedicated to continuous improvement and eager to contribute to a dynamic team environment. Committed to achieving professional excellence through hard work and dedication.
Overview
21
21
years of professional experience
Work History
Family Engagement and Recruitment Manager
UCHS Humanities II Formerly New Visions Humanities
05.2014 - Current
- Recruitment
- School Outreach: contact schools throughout Manhattan and the Bronx and share information and applications with middle school students, school staff, and families.
- Manage and lead recruitment events such as open houses, fairs & middle school presentations to meet the target goal of 1,000 applications.
- Manage and analyze trends in recruitment and enrollment reporting data.
- Serves as the point person for internal coordination of student recruitment, student registration, and enrollment management goals, utilizing specific databases, including but not limited to Charter Applications, SchoolMint, and PowerSchool
- Enrollment
- Meet with families individually to assist in the registration process, and when necessary, with the process of discharging to other schools
- Assist school counselors in obtaining proper transcripts from previous schools and ensure that they are reviewed for enrollment
- Ensure that incoming families receive communication about upcoming school events.
- Family Engagement
- Conduct outreach to engage families in their children’s education and maintain open lines of communication with families
- Build relationships with families that support ongoing communication and involvement in school activities
- Foster an attitude of cooperation and positive support with all school patrons and families
- Organize events to increase parental and community involvement and create a welcoming school environment for families.
- Train parents in PowerSchool so that they may access information about their students’ progress.
- Learn and work with school-specific adopted administrative technology
- Translate and proofread professional correspondence, including letters, newsletters, and other deliverables as needed.
- Organized successful recruiting events such as campus visits, raising awareness of school culture and program opportunities.
- UFT Chapter Leader
- Form a chapter consultation committee and meet monthly with the principal and report the results of the meeting with the chapter.
- Hold regularly scheduled chapter meetings each year and provide regular communications to chapter members (emails and/or text)
- Represent all chapter members in informal resolutions of problems with administration and grievances.
- Ensure that the negotiated contracts are enforced and implemented at the school level and that UFT members' rights and benefits are protected.
Customer Service Rep.
VNSNY
11.2007 - 05.2014
- Responsible for processing patient referrals submitted via ECIN and E-discharge platforms from hospitals and Skilled Nursing Facilities.
- Assist HCC’s and IC’s in entering cases, ICD 9 Codes, new plan of care for patients, and authorizations in the mainframe.
- Responsible for entering all cases received and processed in Salesforce and assigning them to the designated HCC and IC’s.
- Provide timely and effective customer service to referrers and customers in accordance with departmental and agency standards.
- Determine customer’s needs and respond in a manner to ensure customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Process between 17-25 cases daily.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer needs with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assistant Bookkeeper
The Center for Small Jewels, Inc.
10.2004 - 10.2007
- Review and submit bills for Ongoing Service Coordination
- Review and correct bills without authorization numbers
- Assist in the correction of billing forms for consultant billing
- Assist in the correction of returned billing
- Generate and submit letters to the Department of Health regarding returned billing and service for children
- Troubleshoot Ongoing Service Coordinators' and consultants' billing
- Assist in the correction of billing for the Committee on Preschool Special Education
- Communicate with therapists and OSC’s regarding billing questions and concerns
- Total billing and submit invoices to the Department of Health
- Administrative Coordinator
- Managed approximately 40 incoming calls, emails, and faxes per day from customers, and distributed them to the appropriate people
- Enter new cases and any data changes in the Access Program
- Generate memos, send emails and scan documents to be emailed
- Receive documents from the Department of Health; distribute documents such as Initial and Annual IFSP, six-month review, and data changes to the OSC and whomever is providing service to the child
- Distribute Initial and Annual IFSP to parents
- Maintain the children’s database and ensure that all services are stated
- Help set up appointments for audiological testing at the center
- Assist in accepting referrals from Initial Service Coordinating agencies for evaluations
- Generate referrals to D.O.H. for children as per families' request
- Communicate with the families and consultants to coordinate the delivery of evaluations
- Review evaluation packages and forward them to I.S.C, E.I.O.D, families, and I.F.S.P meeting evaluator representatives.
Education
Bachelors - Accounting
Monroe College
New Rochelle, NY01.2010
High School -
St. Jean Baptiste High School
New York, NY01.1998
Skills
- Knowledge of Microsoft Word & Excel, Google Docs, PowerSchool, SchoolMint, CharterApp, Lotus 1 2 3, Phoenix Phive Payroll Program, QuickBooks Pro, Peachtree, ICD 9 Codes
- Experience working with a diverse student population
- Strong interpersonal and communication skills
- Ability to establish and maintain effective working relationships with multiple constituencies
- Ability to develop, plan, and implement short- and long-range goals
- Good analytical thinking
- Able to work within time restrictions
- Work well individually and as a team member
- Recruitment planning
- Recruitment strategies
- Problem-solving
- Union negotiations
LANGUAGES
Read, write, and speak Spanish fluently
Hobbies and Interests
I enjoy helping people and learning new things., Enjoy traveling, cooking, and learning about different cultures.
Timeline
Family Engagement and Recruitment Manager
UCHS Humanities II Formerly New Visions Humanities
05.2014 - Current
Customer Service Rep.
VNSNY
11.2007 - 05.2014
Assistant Bookkeeper
The Center for Small Jewels, Inc.
10.2004 - 10.2007
Bachelors - Accounting
Monroe College
High School -
St. Jean Baptiste High School
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