Jaselyn Rivera
Hillside,New Jersey
Summary
Accomplished Store Manager with a proven track record at Watch Station International Outlet, enhancing customer satisfaction through expert customer service and problem-solving skills. I am skilled at multitasking, Organization, and dependable management. With a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Store Manager
Watch Station International Outlet
09.2014 - 09.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layo
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Store Manager
Solstice Sunglasses
06.2006 - 08.2014
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Interacted well with customers to build connections and nurture relationships.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Associate of Arts - Photography
Borough of Manhattan Community College of The City University of New York
New York, NY06.2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Retail Inventory Management
- Recruitment and hiring
- Product Merchandising
- Vendor Management
- Special Events
- excel
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Watch Station International Outlet
09.2014 - 09.2023
Store Manager
Solstice Sunglasses
06.2006 - 08.2014
Associate of Arts - Photography
Borough of Manhattan Community College of The City University of New York
Similar Profiles
Eaknoor GorayaEaknoor Goraya
Sales Associate at Watch Station International OutletSales Associate at Watch Station International Outlet
Don Trésor NduwayoDon Trésor Nduwayo
Vendeur en horlogerie at Watch Station InternationalVendeur en horlogerie at Watch Station International
Jai Lei JacksonJai Lei Jackson
Sales Associate at Watch Station InternationalSales Associate at Watch Station International