Jasemine Burroughs
Camp Springs,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Member Services Associate
NASA Federal Credit Union
10.2019 - 04.2023
- Responded to customer calls and emails to answer questions about products and services.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Sales Associate
Coach Outlet
11.2017 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Converse
07.2016 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Skills
- Teller Transactions
- Call Volume and Quality Metrics
- Customer Support
- Calm and Professional Under Pressure
- Membership Inquiries and Renewals
- Information Updates
Timeline
Member Services Associate
NASA Federal Credit Union
10.2019 - 04.2023
Sales Associate
Coach Outlet
11.2017 - 11.2019
Sales Associate
Converse
07.2016 - 08.2018
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