Jasemine Lewis
Account Manager
Montgomery,AL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
2025
2025
years of professional experience
Work History
Customer Support Specialist
Volt Workforce Solutions
11.2023 - Current
- Managed 200 inbound calls daily for client (Tegria) contracts including: NYP and Trinity Health Hospital networks
- Achieved 85% customer satisfaction resolving medical inquiries with problem-solving skills
- Developed expertise in handling diverse client contracts, enhancing account management and cross-functional collaboration
- Resolved over 1,200 customer queries monthly through Meta, achieving a 98% satisfaction rate, utilizing Zendesk and Salesforce for tracking and escalation management.
Customer Support Specialist
Alorica
05.2021 - 07.2023
- Managed 200 inbound calls daily for client contracts including Duke Energy, Eversource, and Intuit
- Achieved 95% customer satisfaction resolving critical inquiries/disputes with advanced problem-solving skills
- Developed expertise in handling diverse client contracts, enhancing account management and cross-functional collaboration
- Resolved over 200 customer inquiries weekly by leveraging HubSpot CRM, resulting in a 30% increase in customer satisfaction scores over six months.
Warehouse Associate
West Marine
07.2018 - 08.2019
- Orchestrated inventory processes, ensuring 100% order accuracy
- Safely operated forklift and hand truck, reducing handling time by 25%
- Trained and onboarded new team members, enhancing department productivity
- Maintained meticulous adherence to company policies and procedures.
Store Associate
Variety Wholesalers
10.2016 - 01.2017
- Delivered exceptional customer service to 200-500 customers per shift
- Managed cash, card, coupon, and check transactions with 100% accuracy
- Utilized ESL systems for accurate product labeling and inventory management
- Doubled store sales in 6 months through creative marketing strategies and customer service initiatives.
Restaurant Team Member
Burger King
Education
Bachelor of Arts - Fine Arts
Alabama State University
Montgomery, AL12.2020
Skills
- Customer Success Management
- Cross-Functional Collaboration
- CRM Software Proficiency
- Data Analysis & Reporting
- Process Optimization
- Account Management
- Customer Satisfaction & Retention
- Problem Solving & Conflict Resolution
- Product Onboarding & Training
- Technical Troubleshooting
- Team Leadership & Development
- Communication & Interpersonal Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Specialist
Volt Workforce Solutions
11.2023 - Current
Customer Support Specialist
Alorica
05.2021 - 07.2023
Warehouse Associate
West Marine
07.2018 - 08.2019
Store Associate
Variety Wholesalers
10.2016 - 01.2017
Restaurant Team Member
Burger King
Bachelor of Arts - Fine Arts
Alabama State University
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