Jasen D. Hurlie
Telecommunications Technical Associate
Stormville,NY
Summary
Highly motivated and dependable individual with a commitment to excellence. Organized, and punctual with team-oriented mentality and exceptional interpersonal skills. Offering 26 years of hands-on experience as a Network Technician at Verizon, adept at installing and repairing network infrastructure in high pressure environments. Extensive experience troubleshooting incidents in both LAN and WAN networks while working unsupervised. Strong problem-solving skills coupled with a keen attention to detail, poised to contribute effectively to IT initiatives and drive organizational success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Technical Associate
Verizon
Peekskill, NY
09.1997 - Current
- Provided technical support for network and hardware issues for end users.
- Participated in meetings or workshops related to technology initiatives within the organization.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Maintained positive working relationship with fellow staff and management.
- Served as first point of contact for incoming technical service calls and emails.
- Developed and maintained strong relations with customers to meet quality expectations.
Education
Associate of Applied Science - Telecommunications Technology
Suny Dutchess
Poughkeepsie, NY05-2015
Skills
- Communication
- Teamwork
- Problem Solving
- Technical Troubleshooting
- Network Configuration
- Issue Troubleshooting
- Hardware Upgrades
- LAN/WAN
- Operating Systems
- Technical Support
- Performance Testing
- Hardware Diagnostics
- Hardware Installation
- Network Upgrades
- Proactive Maintenance
Affiliations
- Volunteer Sports Coach
- Physical Fitness
- Hunting and Fishing
Certification
- Comp TIA Network + Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Technical Associate
Verizon
09.1997 - Current
Associate of Applied Science - Telecommunications Technology
Suny Dutchess