Jasenia Ortiz
Philadelphia,PA
Summary
Results-driven Managing Director with proven ability to enhance productivity and complete tasks efficiently. Specialize in strategic planning, team leadership, and financial management. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to lead teams towards achieving organizational goals.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Manger/Director of Operations
Chick-fil-A
Philadelphia
09.2024 - Current
- Led strategic planning sessions to align team objectives with organizational goals.
- Coordinated cross-departmental initiatives to enhance collaboration and communication.
- Developed training materials to improve staff performance and knowledge retention.
- Analyzed customer feedback data to identify opportunities for growth.
- Prepared reports outlining progress towards organizational objectives.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Directed recruitment, hiring, and training of new staff members.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
Shift Leader Manager
Crumbl Cookies
Philadelphia, PA
09.2023 - 08.2024
- Supervised daily operations to ensure efficient workflow and high-quality product output.
- Trained and mentored new team members on cookie preparation and customer service standards.
- Managed inventory levels, ensuring stock availability for busy shifts and promotions.
- Coordinated shift schedules to optimize staff coverage during peak hours and events.
- Enforced health and safety regulations to maintain a clean and safe work environment.
- Assisted in developing new menu items based on customer feedback and seasonal trends.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Reviewed inventory levels at the start of each shift and placed orders as needed.
- Performed cashier duties when necessary including handling payments from customers using POS systems or cash registers.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Displayed leadership skills by motivating team members to meet daily goals.
- Ensured that all employees adhered to established safety regulations and guidelines.
- Organized staff schedules and breaks according to store requirements.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Guest service
Sesame Place
Philadelphia, PA
08.2021 - 12.2021
- Prepared daily shift briefings for other Guest Service Associates on duty.
- Scheduled shifts for guest service personnel according to business needs.
- Provide guidance to team members on proper cleaning techniques, safety procedures and guest service standards.
- Delivered exceptional guest service with friendly and helpful attitude.
Education
Congreso
Philadelphia , PASkills
- Team leadership
- Customer service
- Employee training
- Strategic planning
- Communication skills
- Inventory management
- Human resources management
- Organizational development
- Staff training and development
- Key performance indicators
- Shift scheduling
- Verbal and written communication
- Goal setting
- Relationship building
- Staff development
- Business development
- Coaching and mentoring
- Time management
Timeline
Manger/Director of Operations
Chick-fil-A
09.2024 - Current
Shift Leader Manager
Crumbl Cookies
09.2023 - 08.2024
Guest service
Sesame Place
08.2021 - 12.2021
Congreso