Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jasey Jones

Calera,OK

Summary

Motivated, resourceful, and servant minded leader with 13+ years in progressive fundraising with proven expertise developing and executing campaigns and fundraising initiatives. Specializing in major gifts, tele-fundraising, and direct mail with experience in grants and planned giving. Self-aware leader and skilled communicator with a talent for building cross-department collaborative partnerships, engaging donors, and structuring fundraising departments and teams. Data driven and organized as well as highly adaptable, forward thinking, and steadfast in problem solving.

Overview

8
8
years of professional experience

Work History

Call Center Manager

02.2015
  • Monitor calls for Quality Assurance
  • Lead motivational team and office meetings
  • Coach and counsel on an ongoing basis to improve agent skill set
  • Disciplinary action including performance improvement plans, counseling, write-ups, and terminations
  • Additional duties included: recruiting, interviewing, staffing, meeting with upper management to recognize key performance indicators
  • Improve, revise, and create call center policies
  • Create and implement profit increasing ideas and implement ideas to test against a control group to increase bottom line
  • Oversee all call center operations.

Director of Mission Advancement

Partnership With Native Americans
02.2021 - Current
  • Planned, developed, organized and direct all fund development fundraising activities/initiatives.
  • Increased the overall visibility of PWNA’s development program by cultivating and sustaining relationships with a wide variety of constituencies including current and potential donors, businesses and community partners, in coordination with grant opportunities and other fundraising staff, and identifying new sources of revenue.
  • Worked with development staff and fundraising teams across channels to plan all campaigns.
  • Developed annual budget that anticipates development programs to operate within the approved budget, ensure maximum resource utilization, and maintain PWNA in a positive financial position in the area of fundraising.
  • Provide daily management of development staff including establishing goals, providing regular performance feedback and appropriate recognition.

Group Manager of Call Center Operations

Partnership With Native Americans
01.2016 - 12.2016
  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews
  • Develops call center systems by developing customer interaction, designing user scripts; developing and testing plans; and working with IT and vendors to identify and implement changes as needed for efficiency and effectiveness
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs
  • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value within telefundraising channel.

Education

No Degree -

Vista College
El Paso, TX

Skills

  • Fundraising Staff Management & Development
  • Donor-Centric Solicitation
  • Collaborate Cross-Functionally
  • Development Framework Generation
  • Strategic Direction
  • Mission Critical Applications
  • Brand Development and Marketing
  • Business Goal Management
  • Development Tracking System Design
  • Business Budgeting
  • Grant Submissions
  • Overseeing Fundraising
  • Program Development

Accomplishments

  • Supervised team of [Number] staff members.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Collaborated with team of [Number] in the development of [Project name].

Timeline

Director of Mission Advancement

Partnership With Native Americans
02.2021 - Current

Group Manager of Call Center Operations

Partnership With Native Americans
01.2016 - 12.2016

Call Center Manager

02.2015

No Degree -

Vista College

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Jasey Jones